Working experience: 20 years
Field: Banking industry
Minimum Education level: Bachelor's Degree
Field of study: Business Administration, Banking and Finance, Accounting, Law or equivalent
Work rights status: Singaporean, Singapore PR, Pass holder
Main job description:
- Client Operations
- Managing account opening processes, including developing application forms, terms and conditions (T&Cs), client investment risk profiles, and fee schedules.
- Handling KYC operations, including establishing policies for new client onboarding, conducting regular periodic reviews and event-driven reviews, verifying sources of wealth, documenting requirements, and defining Anti-Money Laundering (AML) risk rating methodologies.
- Managing account lifecycle operations, encompassing updates to static information, account maintenance, account closures, cash and asset transfers, dormant account management, complaint handling, and incident management.
- Overseeing operations related to EAM including development of agreements with clients and letter of appointment by clients as Limited Power of Attorney.
- Product and Pricing Operations
- Developing frameworks for approving new products, setting guidelines and operational requirements for trade executions across different asset classes, and defining guidelines for credit and lending operations.
- Establishing standard pricing structures, bilateral agreements, and controls for preventing overcharging.
- Risk Management Operations
- Develop KRI framework including document deficiencies.
- Developing suitability frameworks, including comparing client risk ratings with product risk ratings, managing concentrations, addressing vulnerable client needs, and conducting portfolio reviews.
- Technology and Other Operations
- Enhancing core banking platforms to include statement and advisory capabilities, and implementing features such as voice recording, name screening, and records archiving and retention.
- Establishing policies covering business continuity, travel, expenses, gifts and entertainment, employee trading, and Continuing Professional Development (CPD) or Continuing Professional Accounting (CPA) requirements for employees.
- Other operations including trade settlements and regulatory reporting.
Other job requirements:
- Bachelor's Degree in Business Administration, Banking and Finance, with a specialization in law or equivalent.
- Minimum of 20 years of relevant experience in the banking industry, with at least 10 years focused on compliance in wealth management, particularly in Taiwan.
- CAMS certification preferred.
- Broad knowledge of rules and regulations across various Asia jurisdictions, particularly in Taiwan and Singapore.
- Ability to identify and address issues at a holistic level while maintaining a detail-oriented and independent approach to analysis.
- Excellent communication and interpersonal skills are essential. Proficiency in both English and Chinese is required for preparing email correspondence and reports for overseas branches and HQ in Taiwan.
- Capable of thriving in a fast-paced environment where multitasking is the norm and ability to handle escalations and drive to resolutions effectively.
Skills: Wealth Management, Account Management, Archiving, Business Continuity, Interpersonal Skills, Marketing Strategy, Risk Management, Administration, Accounting, KYC, Screening, Pricing, Incident Management.