Chief Operating Officer Support

Working experience: 20 years

Field: ☒Banking industry ☐ Financial Industry ☐ Others

Minimum Education level: ☐ Diploma ☒ Bachelor’s Degree ☐ Master’s Degree

Institution: ☒ Local tertiary ☒ Based on COMPASS requirement ☒ Others

Field of study: Business Administration, Banking and Finance, Accounting, Law or equivalent

Work rights status: ☒ Singaporean ☒ Singapore PR ☒ Pass holder

Main job description:

1. Client Operations

• Managing account opening processes, including developing application forms, terms and conditions (T&Cs), client investment risk profiles, and fee schedules.
• Handling KYC operations, including establishing policies for new client onboarding, conducting regular periodic reviews and event-driven reviews, verifying sources of wealth, documenting requirements, and defining Anti-Money Laundering (AML) risk rating methodologies
• Managing account lifecycle operations, encompassing updates to static information, account maintenance, account closures, cash and asset transfers, dormant account management, complaint handling, and incident management
• Overseeing operations related to EAM including development of agreements with clients and letter of appointment by clients as Limited Power of Attorney
• Product and Pricing Operations
• Developing frameworks for approving new products, setting guidelines and operational requirements for trade executions across different asset classes, and defining guidelines for credit and lending operations
• Establishing standard pricing structures, bilateral agreements, and controls for preventing overcharging

2. Risk Management Operations

• Develop KRI framework including document deficiencies
• Developing suitability frameworks, including comparing client risk ratings with product risk ratings, managing concentrations, addressing vulnerable client needs, and conducting portfolio reviews

3. Technology and Other Operations

• Enhancing core banking platforms to include statement and advisory capabilities, and implementing features such as voice recording, name screening, and records archiving and retention
• Establishing policies covering business continuity, travel, expenses, gifts and entertainment, employee trading, and Continuing Professional Development (CPD) or Continuing Professional Accounting (CPA) requirements for employees.
• Other operations including trade settlements and regulatory reporting

Other job requirements

• Bachelor’s Degree in Business Administration, Banking and Finance, with a specialization in law or equivalent.
• Minimum of 20 years of relevant experience in the banking industry, with at least 10 years focused on compliance in wealth management, particularly in Taiwan.
• CAMS certification preferred
• Broad knowledge of rules and regulations across various Asia jurisdictions, particularly in Taiwan and Singapore
• Ability to identify and address issues at a holistic level while maintaining a detailed-oriented and independent approach to analysis.
• Excellent communication and interpersonal skills are essential. Proficiency in both English and Chinese is required for preparing email correspondence and reports for overseas branches and HQ in Taiwan.
• Capable of thriving in a fast-paced environment where multitasking is the norm and ability to handle escalations and drive to resolutions effectively.
• Backlogs, exploring booking centers, and refining referral processes