CHIEF OPERATING OFFICER (COO)

We are representing our client, a local NGO organisation to look for a professional as the COO to lead the existing team. As a full member of the National Council of Social Service and an Institution of Public Character, our client is a not-for-profit social service agency that seeks to bring hope and purpose to children, youths and seniors so that they go on to create a positive impact in their community and society.

Reporting to the Executive Director, the Chief Operating Officer (COO) will provide leadership, management, and vision necessary to ensure the organisation has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organisation and to ensure financial strength and operating efficiency.

Responsibilities:

1. Develop and implement operational policies and procedures that align with the organisation’s overall mission and strategic objectives.
2. Oversee daily operations of the agency and the work of various departments, including Finance, Human Resources, Digital and Information Technology, Operations and Facilities Management, and Corporate Governance.
3. Work with the Executive Director and Board of Directors to develop and implement the organisation’s strategic plan.
4. Identify and mitigate operational risks that may impact the organisation’s reputation and operations.
5. Foster a culture of collaboration and communication across all levels of the organisation.
6. Work closely with the Finance Manager and Finance team to develop and manage annual budgets that support operating plans and submit budgets for Board approval.
7. Oversee recruitment, training, and retention of staff, ensuring that the organisation has the right talent to achieve its objectives.
8. Understand the organisation’s strategy and direction, propose plans and resources required for organisational development for senior leadership’s agreement and Board’s approval.
9. Lead efforts to leverage technology and innovation to improve operational efficiency and competitiveness.
10. Monitor overall performance against strategic goals and objectives.
11. Build and maintain strong relationships with key stakeholders, including donors, partners, beneficiaries, and regulatory bodies.
12. Provide operational and strategic reports to the Board of Directors, ensuring they are informed of key issues and developments.

Requirements:

1. Alignment and commitment to the mission and values of the organisation.
2. Proven experience as a COO or equivalent executive position, preferably in the non-profit sector.
3. Strong understanding of non-profit operations, financial management, and governance.
4. Excellent leadership and interpersonal skills, with the ability to build and motivate teams.
5. Demonstrated experience in strategic planning and execution.
6. Strong analytical and problem-solving abilities.
7. Familiarity with diverse business functions such as HR, finance, programme management, etc.
8. In-depth knowledge of corporate governance and general management best practices.
9. An entrepreneurial mindset with outstanding organisational and leadership skills.
10. Excellent interpersonal and public speaking skills.
11. Bachelor’s degree in business administration, non-profit management, or a related field; Master’s degree preferred.