Channel Operations Account Manager, Southeast Asia (12 months contract)

Channel Operations Account Manager, Southeast Asia (12 months contract)

Operations and Supply Chain

Join the Pacific Reseller Operations (PAC RO) team, the heartbeat of Operations at Apple. Experience the best of both worlds, working with thousands of our external Reseller Partners as well as working closely with the best minds within other functions of Operations. The RO team works in a dynamic environment as we engage Reseller Partners in Collaborative Planning, Forecasting & Replenishment (CPFR) in a portfolio which adds to our multi billion dollar Channel business including Telco, Reseller and Distributor routes-to-market. The PAC RO team is the key operations liaison with Apple’s Reseller Partners and works with our partners to ensure that the supply chain runs as efficiently as possible, in order to maximise sell-through across a fast growing region. This role covers Southeast Asia markets.

Description

• Analyse the demand and backlog data in conjunction with customers on distribution flexibility, inventory and sales data to drive POS in-stocks and maximise revenue and sell-through.
• Develop supply and demand forecasts for selected products, reviewing supply, sell-in forecasts and ensuring sufficient backlog and credit to support.
• Review weekly allocation plan and ensure supply visibility is communicated to partners in a timely manner.
• Remain knowledgeable of Resellers’ performance requirements, product line and service offerings.
• Act as the single point of contact for communicating operational issues and solutions to accounts.
• Work with functional experts to understand account business problems & processes and work towards solutions. Handle partner concerns or issues and drive resolution in a timely manner.
• Identify and drive account process improvement opportunities.
• Active communication to internal customers/partners on Apple order status and products.
• Strengthen business relationships with our customers - end-users, external partners, sales, and internal partners.
• Drive and participate in New Product Introduction engagement with resellers.
• Lead or participate in cross-functional initiatives and projects. Drive innovation opportunities.

Minimum Qualifications

• BA/BS degree in Business or related field; MBA/Masters or equivalent degree preferred.
• Excellent communication, presentation and stakeholder management skills.

Preferred Qualifications

• 3+ years of planning experience in supply chain, sales operations or similar.
• Ability to toggle between strategic and detail-oriented thinking.
• Tenacious problem-solving and issue resolution skills.
• Ability to influence across multiple functional teams.
• Flexibility to adapt to fast-moving and rapidly changing environments.
• Ability to deliver quality work to tight deadlines.
• Capacity to thrive in an environment where accountability without control is prevalent.
• Strong work ethic, perseverance, and flexibility.
• Enthusiasm for working through ambiguity.