Casino Technician

Job Responsibilities

Technical Functions

• Ongoing development and implementation of Slot and Table Games equipment Maintenance and Repair Processes and Customer Service Training.

• Complete all Technical activities in assigned areas, ensure provision of excellent customer service.

• Ensure adequate technical floor coverage in the gaming areas at all times.

• Ensure that Technical work space areas are kept clean.

• Ensure that every slot machine and table games equipment is in optimum operational condition.

• Participate in and assist with assignments and special projects as requested, ensuring efficiency and minimal downtime for the departments and the company.

• Relocate and or install equipment, ensuring fully functioning equipment within an acceptable time frame.

• Respond to service calls in a timely manner, ensuring that customer service standards are met.

• Handle customer technical complaints personally wherever possible, redirect to relevant authority where necessary.

• Recognize and acknowledge regular casino players.
  
  Other Responsibilities

• Continually update personal knowledge of new products or equipment introduced to the slot and table games gaming industry.

• Maintain effective communication and information flow throughout the Technical Team and the operations team.

• Protect all assets of the Company at all times.

• Comply with and administer attendance guidelines and regulatory, Departmental and Company policies.

Job Requirements

Education & Certification

• Diploma/Degree in related field preferred

Experience

• A minimum of one year technical experience in slot or table games operations is preferred.

Other Prerequisites

• Good understanding of all aspects and facets of Slot and Table games operation and experience with maintenance and repair of Electronic Table Games Equipment preferred.

• Basic understanding of electronics and an understanding of trouble shooting such electronics.