Case Operations Specialist (Migrant Workers’ Centre)

About Migrant Workers Centre (MWC)

Set up in 2009, the Migrant Workers’ Centre (MWC) is a bipartite initiative of the National Trades Union Congress (NTUC) and the Singapore National Employers Federation (SNEF). The MWC is a non-government organisation whose mission is to champion fair employment practices and the well-being of migrant workers in Singapore.

Responsibilities:

• Provide assistance to migrant workers referred by the Ministry of Manpower (MOM) in order to meet their needs for temporary housing and food while MOM resolves their cases.
• Meet the needs of distressed migrant workers by providing for temporary shelter, sustenance or any other urgent needs while their grievances are resolved through the statutory recovery processes.
• Provide advice and case representation services to aggrieved migrant workers.
• Build good relationships with stakeholders such as MOM, other government agency partners and other migrant NGOs.
• Assess claims made by migrant workers, provide the necessary advice and action, as well as escalate legitimate claims cases to the authorities for conciliation and enforcement.
• Monitor progress of cases till closure (i.e. point of repatriation, or transfer of employer) and ensure proper documentation.
• Support MWC in other areas when the need arises.

Requirements:

• Diploma / Degree in any discipline
• Entry Level Candidates are welcome to apply
• Prefer Mandarin speaking candidates
• Able to carry out assigned tasks independently
• Passionate in pursuing advocacy work related to Migrant Workers
• Able to communicate effectively both verbally and in writing
• Proficient in Microsoft Office applications
• Willing to work on weekends
• A valid class 3 driving license would be preferred

Work Location:

This role is primarily based at Migrant Workers' Centre Recreation Club at 51 Soon Lee Road