Case Management Executive

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community. It achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC, the charitable arm of Thye Hua Kwan Moral Society, aims to help anyone in need regardless of race, religion, colour, language, creed, or culture. It serves over 70,000 beneficiaries through more than 70 programmes across five services: Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

Responsibilities

Case Management Aspects

• Organise and co-conduct intake interviews with clients and caregivers
• Collect information and conduct assessments of clients
• Coordinate, implement and follow up on individual care plans for clients
• Collaborate with Case Intervention Team to provide support and intervention to clients
• Contribute to case reviews
• Handle case related administrative duties and documentation
• Adhere to the standard operating procedures and case work practices

Crisis Management Aspects

• Handle crisis situations, such as behavioural challenges in collaboration with relevant professionals
• Mediate conflicts between clients, caregivers, and staff when necessary

Programme Management Aspects

• Work with team to design, implement, facilitate and review training programmes to equip clients with pre-vocational and vocational skills
• Network and collaborate with relevant stakeholders and community partners
• Maintain and compile statistics for reporting, funding or audit purposes

Qualifications

Requirements

• Diploma/Degree in Psychology, Counselling, Sociology or a related field
• Knowledge and experience in working with special needs or disabilities will be an advantage
• Good listening and communication skills to work with clients with diverse abilities and backgrounds
• Good interpersonal skills to liaise with stakeholders and external agencies
• Strong organisational and planning skills
• Passionate and committed to working with people with disabilities
• Good team player with a positive and resilient attitude
• Proficient in Microsoft Office and administrative skills
• Able to work on some weekends or weekday evenings