Care Manager

Introduction

At NUS, we prioritise the wellbeing of our staff and students, aiming to empower everyone on their journey to complete physical, mental, emotional, and social wellness. We believe in maximising individual potential, enabling meaningful contributions to our work and communities. As pioneers in the field, our mission is to lead the way globally in organisational health and wellbeing, crafting innovative solutions for thriving communities.

The Health & Wellbeing team, under the Office of the President, spearheads the innovation, implementation, and evaluation of health & wellbeing programs. These initiatives cater to the entire NUS population and extend specific support to employees facing acute mental stressors. We're on the lookout for a dedicated, energetic, and passionate individual to join our dynamic team.

As a Care Manager in our unit, you'll be a cornerstone in bolstering the mental wellbeing of 13,000 NUS employees. You'll actively contribute to our in-house services of Respondent Care (i.e., supporting staff undergoing investigations due to allegations of misconduct) and Mental Health Return-to-Work, ensuring our employees have swift access to top-notch case management and psychological help when they most need it. You will also work closely with our in-house clinical psychology team and coordinate with other NUS stakeholders to manage our clients’ needs, thereby facilitating a holistic approach for all employees across the wellbeing spectrum.

Our HWB team thrives on inclusivity, valuing employees for their skills, experiences, and unique perspectives. We offer a psychologically safe space that nurtures creativity and fosters professional growth, ensuring every team member can flourish and contribute meaningfully.

Job Description and Abilities:

Case Management

• Deliver quality end-to-end case management support and time-sensitive care response to distressed employees undergoing investigations including accompaniment to key meetings.
• Establish professional rapport for emotional support and case management, including timely casework documentations.
• Provide foundational psychological support to respondents and clients through regular check-ins and basic counselling support.
• Liaise effectively with internal and external stakeholders from incident report to resolution, and facilitate exchanges between relevant support staff.
• Maintain up-to-date data management and filing for reporting and analysis, including improving standard operating procedures.

Continuous Improvement & Development

• Serve as a change agent in an environment of continuous process improvement, innovation and collaboration on the Special Projects team.
• Committed to supervision, case discussions, and training to improve quality of care.
• Participate and contribute to novel projects to drive the university’s health and wellbeing strategy e.g., peer staff support programme, mental health training, running support groups, restorative practice approaches.
• Contribute to HWB’s initiatives such as engagement and awareness outreach to other NUS units.

Qualifications

Education: Bachelor’s degree in social work, counselling, psychology, nursing, or related field.
Experience: 1 to 3 years of relevant work experience in case management and supporting distressed individuals in the community or in healthcare settings.

Skills & Attributes

• Strong case management skills (e.g., facilitative, adaptable, agile, conscientious, collaborative).
• At ease with fast-paced and high-pressure situations while projecting professional equanimity.
• Able to deal with complexity, and use initiative and situational judgment to solve problems effectively.
• Genuine interest in supporting distressed individuals, which may include senior level executives, using a non-judgmental approach.
• Work ethic is aligned with HWB values of Compassion, Respect, Growth, and Authenticity.
• Excellent interpersonal, organisational, and communication skills.
• Interest in seeking professional development through training & supervision.
• Technologically savvy and proficient in MS office, especially Excel and Word.

Additional Requirements

• Ability to travel to provide care at where the client is at.
• Flexibility to work outside of regular working hours to provide support to client, where required.
• Contract Position: 1 Year.

More Information

Location: Kent Ridge Campus

Organization: Office of the President

Department: Health and Well-Being

Employee Referral Eligible:

Job requisition ID: 27333