Care Coordinator

In this role, you will deliver comprehensive, client-centred care coordination that ensures each individual receives the highest quality support tailored to their unique needs. You will be coordinating and overseeing seamless discharge planning, closely monitoring and evaluating client progress, and providing essential education and guidance to clients and their families about the Home Care Services available.

Our goal is to empower clients and their families to feel confident and well-informed, enhancing their experience and continuity of care at home.

You will need to

• Work closely with internal stakeholders to ensure the smooth delivery of services
• Manage inquiries on NTUC Health services and coordinate requested services
• Assess customer needs using screening tools and recommend suitable NTUC Health service packages
• Collaborate with NTUC Health divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action points
• Conduct regular home visits and telephone follow-ups to engage with clients
• Collaborate with social and health partners to recommend appropriate care programs
• Counsel and educate caregivers on providing effective care, support, and available financial assistance
• Work closely with the Operations and Nurse Manager on client discharge from services
• Participate in regular program development and evaluation to improve service offerings
• Lead or participate in initiatives aimed at driving revenue growth and increasing service utilisation

Qualifications

• Diploma or Advanced Diploma in healthcare-related disciplines
• Minimum 3 years experience in community healthcare settings in Singapore

You should

• Thrive in a collaborative and dynamic environment
• Have strong communication and stakeholder management skills
• Passion in community services and service-oriented
• Be proficient in Google Suite Applications