Card Compliance & Monitoring Manager

We’re looking for a Card Compliance & Monitoring Manager to join our team in the Singapore office. This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Job Description

Salary Range: SGD 126K - 151.5K + RSUs

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world.

By now, we have a well-organized operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done.

As a Card Compliance & Monitoring Manager, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment.

Here’s how you’ll be contributing:

1. Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.
2. Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.
3. Understand compliance requirements with all card network (e.g., Visa, Mastercard) regulations and scheme requirements.
4. Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective.
5. Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.
6. Implement controls that protect the company from reputational and financial risks associated with non-compliance.
7. Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.
8. Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.
9. Implement action plans for any identified gaps or risks in transaction health or compliance adherence.
10. Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.
11. Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.
12. Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.
13. Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

Qualifications

A bit about you:

1. Industry Knowledge: Deep knowledge of card payment networks, regulatory standards, and the transaction lifecycle.
2. Compliance Expertise: Familiarity with regulatory standards like PCI-DSS, as well as specific card network rules.
3. Analytical Skills: Ability to analyze complex data to identify trends, risks, and areas for improvement.
4. Leadership: Strong team management skills and experience leading initiatives across cross-functional teams.
5. Communication: Proficiency in communicating compliance requirements, transaction issues, and improvement strategies to both technical and non-technical stakeholders.
6. Problem-Solving: Strong decision-making and problem-solving skills to address issues swiftly and effectively.

If you're interested in the position, please apply by submitting your CV and cover letter as soon as possible: interviews will start as soon as the applications come.

In your cover letter (no longer than two pages), please answer the following questions:

1. What are the primary challenges around Card Compliance and Transactional Monitoring, and where do you see the greatest opportunities for process improvements?
2. What is the current approach to regulatory changes, and how does the compliance team ensure timely adaptation while maintaining operational continuity?
3. How did you foster a culture of accountability and empowerment within your team, and what are the expectations for a Senior Lead in driving these values across the team?

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.