Car Workshop Service Advisor

We require a car workshop service advisor that acts as the primary point of contact between our customers and service technicians, managing customer interactions, scheduling appointments, providing service recommendations, and ensuring customer satisfaction. We also require this position to actively pursue new customers and boost sales revenues; there will be attractive commissions combined with a basic salary for this posting. We need someone who has vast experience in this role in the Singapore market, preferably someone with a database of customers ready to port over.

Here's a more detailed breakdown of their role:

1. Customer Interaction:

   1. Receiving customer inquiries and requests for car servicing and repairs.
   2. Understanding customer needs and concerns.
   3. Providing clear and professional communication about service options.

2. Scheduling and Management:

   1. Scheduling service appointments and managing the service workflow.
   2. Ensuring efficient use of workshop resources.
   3. Coordinating repairs and ensuring timely completion.

3. Service Recommendations:

   1. Making appropriate repair recommendations and quotations in line with Singapore’s market prices.
   2. Explaining the need for specific services to customers.
   3. Providing transparent and accurate information about costs and timelines.

4. Customer Satisfaction:

   1. Ensuring customer satisfaction with the service provided.
   2. Addressing customer concerns and resolving issues promptly.
   3. Promoting customer relations and building loyalty.

5. Other Responsibilities:

   1. Administering documentation such as job cards.
   2. Processing service orders, invoices, and payments.
   3. Actively acquiring new customers.