Calypso Senior Application Analyst Programmer

Project description

Our client is the corporate and investment banking arm of The Group, world’s 12th largest bank by total assets. We work daily with international branches located in 30 markets by:

1. Envisioning and preparing the Bank’s futures information systems
2. Partnering and supporting core banking flagships and transverse areas in their large scale development projects
3. Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market. We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

We are seeking a talented Calypso Application Analyst Programmer to join our dynamic Capital Market Department! As Calypso Application Analyst Programmer you are responsible for supporting users of IT applications and to respond to their requests and resolve their incidents. You play a pivotal role between Business and all other IT roles on Run related topics, following CMI Run processes standards and recommendations shared by Run Control Tower and contributing to their improvement.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like APIs, artificial intelligence, and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

The FX IT division works across the full value chain to sustain business activity and enable its acceleration through integration of new financial products, optimizing and automating front to back business processes. This role in Post trade IT for FX IT division in Singapore is to support the Calypso “CIBOS” back-office package as part of the “run the bank” function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers, and system managers.

Responsibilities

• Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
• Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
• Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
• Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
• Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.
• Application Monitoring: Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible. Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize downtime. Process and issue daily, weekly, and monthly reporting on data quality. Streamline processes to minimize manual intervention.
• Incidents and Requests management (from business users and other IT teams): Provide level 2 application support to back office users. Analyze and manage incidents/requests. Coordinate incidents impacting several teams.
• Problem Management and continuous improvement: Identify recurring problems and eliminate them. Provide requirements to build team for bug fixing and improvements. Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team. Put in place trainings for business users to reduce the number of daily requests from business to IT. Process improvements. Coach more junior team members as required.
• Change improvement: Release testing. Performance analysis. Production deployment and validation. Production releases on weekend (rotating schedule within the team).
• Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

SKILLS

Must have

• 7+ years of hands-on experience with Calypso as a back office.
• Experience on Calypso version 16.
• Hands-on experience in Calypso Back office functionalities: Engines, Events, Filters, Reporting Framework, Scheduled Task, Message / Swift messages, Transfers, Settlement Delivery Instructions, Accounting, Pricers, Workflows, Reconciliation process.
• Understanding of financial assets (FX, money market, cash) and trade lifecycle.
• Experience with regulatory reporting (MMSR...)
• Willing to do On-call rotation with teammates to cover night and weekend support.
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trends and participate in communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management.
• Passion for sharing expertise and growing team members’ skills.
• Autonomous, self-motivated, and excellent team player.

Nice to have

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