Call Centre Sales Agent

Position Summary:

In this exciting position, you will be front and centre in our key sales office, located in our head office.

As a customer care centre sales agent, you will be interacting with potential and current customers through telephone, email, social media, and other ways they may reach us for the purposes of sales, customer service, and general inquiries.

You will be working closely with the customer care manager as well as our staff in each branch to ensure great customer service and sales closure. Impactful and comprehensive training will be shared in order to nurture your sales development and bonuses will compliment your success.

The successful candidate will take ownership for effectively closing sales as well as solving customer issues, complaints, and inquiries. Keeping customer satisfaction and closing sales will be at the core of every decision and behaviour.

The position is best suited for an interactive, positive, and outgoing individual who has a strong base in sales and wants to continue developing in a healthy and growing company.

5.5 days work week alternate (excluding Sunday)

Basic + Commissions

Job Scope:

• Proactively answer and follow up through phone calls, emails, and social media requests to warm potential customers to generate sales and customer service support.
• Provide sales service & consultation to all potential customers.
• KPIs will be based on various sales metrics with bonuses shared accordingly.

Job Requirements:

• Strong sales and relationship management skills by phone and in writing.
• Friendly, pleasant, and positive disposition who is self-motivated with a service-oriented mindset.
• Understands upselling and sales closing techniques by phone and writing.
• Team oriented with strong personal goal setting target capabilities.
• Enjoys building sincere relationships with prospective clients for sales purposes.
• Is willing to challenge themselves to set their personal bar higher.
• Pride in ownership of a communicative, friendly, and service oriented relationship.
• Focused on delivering professional, on brand experience and willing to go the extra mile.

Experience & Qualifications:

• Sales experience and an enjoyment of the sales process necessary.
• Minimum diploma with at least 3 years prior sales, customer service, and relationship management required.
• Phone sales training and cold/warm call experience an asset.
• Proficient in Microsoft Office Applications/ Outlook and IT Savvy.
• Strong command of English an asset.

The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.