Call Centre Officers (Town/Ang Mo Kio, Many Vacancies)

Outbound Call Associate

1. Proactive contact and engage customers to gather critical information through survey activities.
2. Meet and achieve the individual and company’s key performance indicators.
3. Acquire a strong knowledge of the products and services, culture, and processes.
4. Provide quality customer service and prompt follow-up to customers over the phone and/or email.
5. Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solutions.
6. Resolve customer queries efficiently and escalate issues promptly.
7. Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
8. Other duties as assigned by Team Lead and/or Branch Head.

Front Desk Floater – Customer Service Associate

1. Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
2. Proactively manage all front desk duties over the counter, phone, and email.
3. Identify, profile, and tier customers to the types of services that are relevant to their needs.
4. Ensure smooth customer transactions at all times and provide quality customer services.
5. Perform administrative duties, manage appointments, and register customers.
6. Prepare room logistics and necessary materials.
7. Other duties as assigned by Team Lead and/or Branch Head.

Requirements

1. Diploma / NITEC / GCE ‘O' Level or equivalent.
2. Minimum C5 for English O level.
3. Preferably with 1 to 2 years of working experience in call centre environment and/or service-related industry.

Special Knowledge or Skills

1. Pleasant disposition with good communication skills.
2. Fluency in a second language.
3. Computer literate and good typing skills.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

1. Position applying for
2. Current remuneration
3. Expected remuneration
4. Notice period

John Goh Meng Chye

EA License No: 06C4642

EA Reg No: R1102621

We regret that only shortlisted candidates will be notified.