Call Centre Officers (Town/Ang Mo Kio, Many Vacancies)
Job description
Outbound Call Associate
- Proactive contact and engage customers to gather critical information through survey activities.
- Meet and achieve the individual and company’s key performance indicators.
- Acquire a strong knowledge of the products and services, culture, and processes.
- Provide quality customer service and prompt follow-up to customers over the phone and/or email.
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solutions.
- Resolve customer queries efficiently and escalate issues promptly.
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
- Other duties as assigned by Team Lead and/or Branch Head.
Front Desk Floater – Customer Service Associate
- Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
- Proactively manage all front desk duties over the counter, phone, and email.
- Identify, profile, and tier customers to the types of services that are relevant to their needs.
- Ensure smooth customer transactions at all times and provide quality customer services.
- Perform administrative duties, manage appointments, and register customers.
- Prepare room logistics and necessary materials.
- Other duties as assigned by Team Lead and/or Branch Head.
Requirements
- Diploma / NITEC / GCE ‘O' Level or equivalent.
- Minimum C5 for English O level.
- Preferably with 1 to 2 years of working experience in call centre environment and/or service-related industry.
Special Knowledge or Skills
- Pleasant disposition with good communication skills.
- Fluency in a second language.
- Computer literate and good typing skills.
Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No: 06C4642
EA Reg No: R1102621
We regret that only shortlisted candidates will be notified.