Business Operations Manager (Luxury Retail)

Job Description:

1. Analyze sales data and market trends to uncover opportunities, and optimize product selection and pricing strategies.
2. Work closely with store managers to ensure alignment with brand objectives.
3. Track key performance indicators (KPIs) and generate regular reports on sales and operational performance.
4. Manage daily retail operations, ensuring efficiency, cost-effectiveness, and adherence to luxury retail standards.
5. Optimize inventory control, including stock allocation and replenishment, while minimizing shrinkage.
6. Ensure compliance with company policies, industry regulations, and brand guidelines.
7. Identify and implement process improvements to boost customer experience and operational efficiency.
8. Lead and mentor the retail operations team, providing training on operational excellence.
9. Conduct performance reviews, set clear goals, and foster a collaborative team culture.
10. Serve as a liaison between the team and senior management to ensure effective communication and alignment.
11. Work with the client experience team to improve customer satisfaction and loyalty.
12. Support clienteling efforts by providing retail teams with tools and insights to build strong relationships with high-net-worth clients.
13. Manage the execution of VIP and loyalty programs to drive client engagement and retention.
14. Collaborate with the visual merchandising team to maintain the brand’s luxury image and seasonal themes in-store.
15. Ensure successful execution of marketing campaigns, promotions, and events to boost traffic and sales.
16. Conduct regular store visits to uphold brand standards and provide on-site support.
17. Prepare and manage retail operation budgets to align with business goals.
18. Monitor expenses, identify cost-saving opportunities, and ensure profitability at retail locations.
19. Work with finance teams to accurately forecast sales and operational costs.

Requirements:

1. Bachelor’s degree in Business Administration, Retail Management, or a related field.
2. Minimum 5+ years of experience in retail operations or commercial management in the luxury retail sector.
3. Strong knowledge of luxury market dynamics and customer behavior.
4. Proven leadership and team management skills.
5. Analytical mindset with expertise in sales analysis and financial management.
6. Excellent communication and interpersonal skills.
7. Proficiency in retail management systems and Microsoft Office; familiarity with CRM tools is a plus.
8. Results-driven with a proactive approach to problem-solving.
9. Strong attention to detail and commitment to maintaining brand standards.
10. Flexible and adaptable, able to thrive in a fast-paced, dynamic environment.

Interested? Please contact via:

Whatsapp: wa.me/6581579715
Telegram: @varicklee

We regret that only shortlisted candidates will be contacted.

Varick Lee | R2197221
RecruitFirst Pte Ltd | EA. 13C6342