Business Operations Analyst

Business Operations Analyst

Department: Head of Operations

Reporting to: Business Operations

About CMC Markets:
CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we've expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we're still growing.

Why you'll love working at CMC Markets:
Growth: CMFAS (Financial Regulatory) qualification, LinkedIn learning, internal opportunities, intensive training and support from the L&D team. Team: You'll work alongside a collaborative and diverse team with a supportive Team Leader that all value an amazing workplace culture. Social: We have our own in-house Culture Club that organizes activities such as parties, dinners, networking events, bowling, etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining, or gaming. Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

ROLE AND RESPONSIBILITIES

• Oversee payment operations, daily bank reconciliations ensuring transactions are processed efficiently, accurately, and in accordance with regulatory requirements.
• Support trust banking operations, working closely with Finance to maintain account integrity.
• Take ownership of payment function transfers, ensuring seamless handovers and continuity in operations.
• Assist in fraud investigations, providing documentation and support to mitigate financial risks.
• Coordinate remediation and resolution steps with the business for issues and incidents impacting the trading platform(s), inclusive of platform outages and associated impact on client orders and trades.
• Provide trading operations support, including but not limited to handling internal service requests, operational requests, and partner agreements.
• Maintain oversight of operational risks and escalate any critical issues to management.
• Take ownership of client trade debtors through completion of various daily reports and liaise with internal teams for escalation in a timely manner.
• Support in investigation of trade-related, debt-related, and liquidation issues, collaborating with relevant teams to determine root causes as required.
• Responsible for distribution of incident communication to the business for system incidents and outages.
• Provide second line support to the in-house trading platform including managing escalation from Client Services teams.
• Assist in testing of system changes across trading systems as required as new changes or bug fixes are deployed.
• Liaise with external vendors as appropriate to escalate problems (e.g. BNP, IRESS, FNZ, Morgan Stanley, Morningstar, Bloomberg, Paxos).
• Contribute to plans for expansion, automation, and improvements in usage of these systems, which may involve some business analysis work and helping to document requirements for changes.

KEY SKILLS AND EXPERIENCE

• Demonstrated troubleshooting, problem-solving, and critical thinking skills.
• Excellent communication skills both written and oral including being able to tailor communication to the appropriate audience (e.g. technical vs non-technical).
• Numerical proficiency is essential in this role.
• Motivated individual that demonstrates attention to detail, self-autonomy, and a natural sense of urgency in all work undertaken.
• Strong understanding and interest in equity markets.
• Minimum 2-year experience in an operations or application support role preferably within Stockbroking; however, broader Financial Services will be considered.
• Intermediate experience with Microsoft Excel. Basic knowledge of formulas, vlookups, and pivot tables are essential.
• Desirable System Experience:
  • GBST Shares
  • GBST DCA
  • Salesforce
  • JIRA

KEY OBJECTIVES/KPIS

• To be confirmed

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued, and can do their best work. We don't just value differences and unique perspectives; we seek them out and invite them in, because we know it will lead to better outcomes for everyone.

The Company reserves the right to review, alter, and amend job descriptions from time to time in line with business requirements.
Job ID CMC4415