Business Manager - COO Client Management Framework (VP) | Singapore, SG

Business Manager - COO Client Management Framework (VP)

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Bank of Singapore opens doors to new opportunities. Start your career with Bank of Singapore as a Business Manager (VP) in the COO Client Management Framework (VP) team.

General Description

Reporting to the Lead, Client Management Frameworks (CMF), your key focus would be to shape and implement the organisation's front office client/RM management strategies which includes driving complex change initiatives. This role involves working closely with senior leadership and BAU functional partners to influence front office behaviours in a spectrum of front office processes to achieve desired results.

CMF exists to enable BOS to reach the next level with Singapore-like efficiency and we work with key BOS stakeholders to shape Front Office topics end-to-end to achieve the bank's strategies and goals.

Key Accountabilities

• Develop and Drive Change Strategy: Lead the design and execution of business change initiatives for the front office across business models, organisation structures, processes, governance, and controls.
• Transformation Leadership: Oversee and manage end-to-end transformational programs ensuring alignment with strategic objectives and delivery of measurable outcomes.
• Stakeholder Management: Build strong relationships with executive leadership and key stakeholders to ensure buy-in and smooth adoption of changes.
• Governance and Compliance: Strengthen governance framework, enhance regulatory compliance and implement robust control mechanisms to support sustainable change.
• Performance Monitoring: Define success metrics, track progress and report on effectiveness of change initiatives to management.
• Team leadership: Ability to inspire, build and coach teams to be high-performing.

Main Duties

A. Business Management Change Strategy and Execution

• Develop and implement frameworks to achieve BOS's strategy and goals, ensuring that front office teams adopt them effectively.
• Provide business management coverage for the front office by ensuring alignment with frameworks setup by CMF.

B. Business Management Change Strategy and Execution

• Lead and drive project team members on successful and timely implementation of deliverables and to achieve sustainable business outcomes.
• Ability to inspire, build and coach teams to be high-performing.

C. Business Management Change Strategy and Execution

• Build strong relationships with executive leadership, front office and business units to drive alignment and commitment.

D. Business Management Change Strategy and Execution

• Design and implement change management plans to ensure change readiness and buy-in across all levels of the organisation.
• Oversee and deliver as required the development of training programs to ensure employees are equipped to navigate changes effectively.

E. Business Management Change Strategy and Execution

• Strengthen governance structures to support strategic initiatives and ensure compliance with regulatory requirements, if any.
• Implement robust control mechanisms to monitor progress and ensure accountability.

F. Business Management Change Strategy and Execution

• Define and track key performance indicators to measure the effectiveness of change initiatives.
• Provide regular updates to management and key stakeholders on progress.

Qualifications

Requirement:

• Bachelor's degree from a reputable university.
• 15+ years of experience in Strategy planning, Change Management and/or prior experience in Financial Institution, Management Consulting position.
• Relevant experience in or understanding of private banking, preferably in the front office.
• Excellent leadership and stakeholder management skills.
• Proven track record of leading complex requirement gathering initiatives and successfully delivering solutions within large-scale change initiatives.
• Deep project management and change management expertise.
• Strong analytical and problem-solving skills, with attention to detail. Demonstrated agility and adaptability skills.
• Strong communication and presentation skills. Proficient in Excel and PowerPoint.
• Can dissect, organise and frame complex issues for analysis, solutioning and communication with different stakeholders.
• Ability to work independently while collaborating in a team-oriented environment.
• Solution driven, outcome focused and embraces challenges in evolving and uncertain environments.