Business Development Manager, Ground & Rail Freight

YOUR ROLE

• Responsible for achieving country growth targets of Ground Product in line with the Ground regional & global strategy.
• Support country product and provide Ground expertise on major opportunities to ensure that customer requirements are fully understood and integrated within solutions.
• Support network sales to launch or extend Ground business in the country.
• Collaborate with Ground country product team to develop capabilities and facilitate CEVA product synergies and upsell.

WHAT ARE YOU GOING TO DO?

• Use consultative sales process based upon “needs satisfaction selling” to sell CEVA’s Ground and Rail services to assigned / targeted accounts, to exceed budget.
• Schedule and conduct the number of sales calls per week as mandated, focused on target accounts, new business, retention of existing accounts, and cold calling where appropriate.
• Maintain and manage several target accounts with opportunity for revenue as approved/directed by Management in consultation with Ground BD Leadership. Visits to these target accounts should be made a minimum of once a month, with contact made via telephone, email, or other means throughout the month.
• Input sales activity information into CRM as directed by Ground BD Leadership in coordination with Ground Product Leadership.
• Work with customer and operations staff to develop standard operating procedures and detailed customer profiles for each new and existing account.
• Assist customers in their inquiries concerning the status of shipments with appropriate departments or overseas offices / agents.
• Prepare quotations as requested by customers and deliver them on specified dates for their review and analysis.
• Participate in biddings, fairs, exhibits, and other functions which may serve as excellent business opportunities for the company.
• Assist in resolving customer complaints and collection of overdue accounts.
• Be the Voice of Customer to the operations and escalate critical resolution items that represent a risk to the business within Ground product.
• Conduct regular presentations of Ground business to customers for prospection and/or market and business updates.
• Perform other tasks that may be assigned from time to time.

WHAT ARE WE LOOKING FOR?

• Degree in business / logistics or equivalent.
• Fluent in English (written and verbal).
• 2 - 5 years of Logistics Account Management role preferred.
• Experience working across the ground and other products in the country.
• Ability to work with customers regularly and provide solutions to them.
• Account management and handling experience.
• In-depth knowledge of local and international logistics industry.
• Process-driven and always seeking for continuous improvement.
• Mature judgment and decision-making.
• Strong interpersonal and communication skills.
• Ability to influence and develop relationships at the local level in customer organizations.
• Ability to develop highly collaborative and productive relationships internally.
• Strong and entrepreneurial spirit in Ground & Rail freight.
• Deep expertise in developing integrated supply chain & logistics solutions relevant in Ground & domestic interisland services.
• Strong supplier contact and relationship management.