Business Development Manager

As the Business Development Manager, your primary responsibility will be driving revenue growth through retail and non-retail channels such as corporate sales, wholesale, and golf sales events. You will play a crucial role in expanding our brand presence in the corporate golf market by establishing a sales network and identifying new business opportunities. You will take the lead to build and cultivate long-term relationships with all clients.

DUTIES & RESPONSIBILITIES

1. Driving Revenue Growth:

1. Create and implement sales strategies to identify key target clients, industries, and partnerships to drive revenue growth.
2. Conduct research to identify new markets and customer needs.
3. Drive revenue growth through non-retail channels to achieve sales targets with the company’s profitability in mind.
4. Engage potential clients and strategic brand partners to convert sales opportunities.
5. Manage the day-to-day support of sales inquiries and provide prompt responses and feedback (within 1 business day).
6. Ensure sales integrity and maintain price integrity in the market in accordance with company policies and SOPs.

2. Sales Event Management:

1. Plan, lead, and execute golf sales events to achieve KPIs and customer satisfaction.
2. Collaborate with cross-functional teams, including sales, marketing, commercial, retail operations, and technical support, to ensure efficient planning and excellent execution.
3. Liaise with partners, brand owners, and service providers to ensure seamless coordination.
4. Oversee sales events as the person in charge to ensure smooth operation, work safety, inventory security, and customer experience.
5. Prepare sales event post-mortems to evaluate performance, outcomes, and lessons learned for continuous improvement.

3. Client Acquisition and Relationship Building:

1. Establish a sales network through regular contact with referral sources and generate sales leads.
2. Build and cultivate long-term relationships with all clients with an emphasis on good after-sales service.
3. Build and nurture strong and sincere relationships with priority clients.
4. Listen to client requirements and collaborate with partners to offer personalized solutions.

4. Budget Management & Performance Monitoring:

1. Take ownership of the P&L and budget for all non-retail sales initiatives.
2. Establish key performance indicators (KPIs) and regularly monitor business development activities against budget and forecast.
3. Prepare and present comprehensive reports on business development initiatives, successes, and challenges.

5. Team Collaboration & Stakeholder Management:

1. Work closely with other Heads of Departments, promoting creativity and collaboration. Coordinate with other departments to ensure alignment with overall company goals.
2. Engage with internal and external stakeholders to optimize outcomes.
3. Manage relationships with external parties and ensure compliance with enterprise governance frameworks.

EXPERIENCE AND SKILLS:

1. Diploma / Bachelor’s Degree or equivalent experience from which comparable knowledge and job skills can be obtained.
2. Excellent customer service, going the extra mile to satisfy customers, with a minimum of 5 years in a best-in-class service industry.
3. Effective interpersonal and communication skills to build rapport with internal and external stakeholders.
4. Strong organizational skills and a self-starter.
5. Solid business acumen and a track record as a sales or business development manager.
6. Self-motivated and highly persistent in follow-up.
7. Strong internal relationships and the ability to influence stakeholders of different functions and levels.
8. Experience in the golf industry and the ability to play golf is optional but a bonus consideration.