Business Development Executive / Manager

Position Overview:

The Business Development Executive / Manager is responsible for identifying new business opportunities, generating leads, and securing new cleaning service contracts for the company. This role focuses on expanding the company's client base through proactive sales efforts and building relationships with potential customers. The Manager role would also focus on securing contracts, managing client portfolios, and providing leadership to the business development team.

Key Responsibilities:

1. Sales Development
   • Identify and approach potential clients within assigned territories or market segments
   • Conduct cold calls and follow up on leads to secure appointments
   • Prepare and present comprehensive service proposals and quotations
   • Respond to tenders and requests for quotations within required timeframes
   • Negotiate contract terms within company guidelines
2. Client Relationship Management
   • Conduct site surveys to assess client requirements
   • Build and maintain positive relationships with prospective and existing clients
   • Address client inquiries and concerns promptly and professionally
   • Collaborate with operations team to ensure smooth service delivery
   • Collect client feedback and communicate to relevant departments
   • May require occasional evening or weekend work for client meetings
3. Market Research & Analysis
   • Monitor market trends and competitor activities
   • Identify new market opportunities and potential service offerings
   • Gather intelligence on pricing trends and customer preferences
   • Contribute to the development of sales strategies and approaches
4. Administrative Duties
   • Maintain accurate records in the company’s system
   • Prepare weekly and monthly sales activity reports
   • Document client requirements and contract specifications
   • Manage sales-related documentation and filing systems
   • Track and report on sales pipeline and conversion rates
5. Professional Development
   • Stay updated on industry developments and cleaning technologies
   • Participate in sales training and professional development activities
   • Contribute to team meetings and knowledge sharing
6. Key Account Management (Manager role)
   • Personally manage relationships with major clients and key accounts
   • Develop account growth strategies for existing clients
   • Oversee contract negotiations for agreements
   • Resolve complex client issues and ensure service excellence
   • Coordinate cross-departmental efforts for key accounts
7. Strategic Planning & Reporting (Manager role)
   • Contribute to the company's strategic planning process
   • Provide regular reports to senior management on sales performance
   • Analyse competitive landscape and provide strategic insights
   • Collaborate with operations and finance on service delivery planning
   • Represent the company at industry events and networking forums
8. Team Leadership (If applicable)
   • Lead, coach, and mentor business development executives
   • Set and monitor individual and team performance targets
   • Conduct regular performance reviews and provide constructive feedback
   • Implement effective sales processes and methodologies
   • Facilitate regular team meetings and training sessions

Qualifications and Requirements

Essential Qualifications:

• Diploma or higher in Business, Marketing, Sales, or related field
• 1-3 years of experience in sales or business development roles
• 5+ years of experience in sales or business development roles for Managerial role, with at least 2+ years in a managerial or team leader capacity
• Strong understanding of contract terms and negotiation principles
• Proficient in Microsoft Office suite
• Fluent in English
• Valid driving license will be preferred

Preferred Experience:

• Previous experience in B2B sales
• Familiarity with the cleaning industry, facility management or hospitality industry
• Experience with quotation preparation, submission and pitching
• Track record of achieving sales targets

Key Competencies:

• Self-motivation and results orientation
• Strong interpersonal, communication and presentation skills
• Ability to understand client needs and propose appropriate solutions
• Meticulous and strong time management skills
• Resilience and positive attitude in handling rejections
• Ability to work independently and as part of a team
• Excellent leadership and team development skills (Managerial role)
• Ability to interpret financial data and understand profit drivers (Managerial role)

Working hours: Mon to Fri: 8:30am to 5:30pm