Business Consultant - Customer Journey/ BRP (ID: 668373) Direct contract- JYOK

Long Direct Contract Role

We are seeking a skilled and experienced Consultant to design, develop, and manage customer journeys and processes within our service blueprint as part of a key organizational transformation project. Additionally, this role will drive technology innovation and strategic foresight to enable the organization to become more tech-enabled, ensuring that we remain at the forefront of emerging trends and technologies.

Customer Journey & Service Design

• Design, develop, and manage customer journeys and internal processes as part of a comprehensive service blueprint.
• Collaborate with various departments and ICT teams to conceptualize, redesign, and implement policies and processes aimed at improving internal efficiency and effectiveness.
• Design, develop, and recommend operational concepts to support the delivery of services.
• Conceptualize product visions, development roadmaps, high-level user requirements, and user stories for new IT projects.
• Facilitate cross-team collaboration to ensure alignment and efficiency throughout projects.

Technology Innovation & Strategic Direction

• Research and analyze emerging technologies and trends to guide decision-making and influence future strategic direction.
• Develop and implement strategies to propel the organization toward becoming a tech-enabled, innovation-driven entity.

Qualifications & Experience:

• 4-8 years of relevant experience in service design, business process re-engineering/improvement, and IT project management.
• Proficient in Human-Centered Design, Agile, and SCRUM methodologies.
• Strong analytical and communication skills, with the ability to think from a systems perspective.
• Demonstrated ability to work independently, take initiative, and solve complex problems.
• Strong interpersonal skills, and political sensitivity. Ability to collaborate effectively with stakeholders and influence decisions.

If you find your experience is suitable, we encourage you to apply for this exciting opportunity! Please email us an updated copy of your resume.