Business Banking Service Manager - Emerging Business Customer Service Unit

Why join Global Commercial Banking?
At Global Commercial Banking, we serve and support businesses from micro start-ups to small and medium-sized enterprises in a spectrum of industries with the core mission to help businesses succeed not just locally but also internationally.
Starting and running a business is never easy. That's where we come in.
Our comprehensive and award-winning solutions span across banking services such as Cash Management, Trade Services, Financing, and Day-to-Day Operations to beyond banking solutions that aim to help businesses Buy, Sell, Trade, Run, and Grow with the competitive edge to win and flourish in this modern economy.
Fuelled by your entrepreneurial spirit and your tenacity to challenge the norm, you'll stand at the forefront of partnering with SMEs, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #WeSeeYou making a real impact in developing these vital building blocks of our country's economy. #WeSeeYou bringing bold business ambitions of young start-ups to life. #WeSeeYou being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow.
Job Description:
The Business Banking Service Manager will be stationed at the Centre Branch handling walk-in corporate customers on inquiries relating to account opening, updates, Internet banking, and trade or credit-related products for small businesses. While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.
You will need to work independently and take ownership of issues, handle customers' queries professionally and efficiently, with the ability to retain a huge amount of product and service knowledge. You are expected to be customer-centric, able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience.
You will be based in Singapore and report into the Customer Service Unit within Emerging Business. On-the-job training will be provided with close guidance from the unit's Team Leader or an experienced Service Manager to facilitate understanding of internal banking processes and appropriate customer communications.
Responsibilities:

1. Provide servicing support to hotline, branches, and operations for Emerging Business.
2. Engage customers professionally with regards to accounts/facilities updates and queries.
3. Conduct documental checks and handle exception approvals for corporate customers' transactions.
4. Perform enhanced screenings and due diligence Know-Your-Customer (KYC) checks during account reviews and triggers.
5. Collaborate with internal partners to carry out workflows to support our customers.

Qualifications:

• Confident and presentable with good written and verbal communication skills; bilingual preferred.
• Able to work independently and under pressure with the ability to retain a huge amount of product and service knowledge.
• Effective team player with initiative.
• Good problem-solving skills, meticulous, and a keen eye for details.
• Experience in front-line roles will be an added advantage.
• Fresh graduates are welcome to apply.