Business Analyst (Technical Writer)

As a Business Analyst (Technical Writer), you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of application/platforms.

You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Responsibilities

• Create, organize, and maintain functional and technical documentation, including architecture diagrams, workflows, data models, microservices, and related materials.
• Collaborate with solution architects, development leads, developers, and other stakeholders to foster effective documentation discussions.
• Convert complex technical concepts into clear and structured materials suitable for technical and non-technical audiences.
• Ensure documentation is consistent, accurate, and comprehensive across all platform elements.
• Develop and implement templates and standards for maintaining uniformity across teams and projects.
• Perform regular updates and reviews to keep documentation aligned with changes in the platform.
• Coordinate with cross-functional teams to align documentation with platform requirements.
• Enable knowledge transfer by producing and maintaining detailed and user-friendly documentation for diverse teams.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• At least 3 years of experience as a Technical Writer or Business Analyst focused on creating technical and functional documentation.
• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to interpret complex technical concepts and convert them into concise, audience-appropriate documents.
• Experience with documentation tools such as Confluence, Jira, Excel, or similar platforms.
• Knowledge of software systems, including APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, demonstrating a meticulous attention to detail.
• Proven expertise in handling multiple documentation projects simultaneously while meeting tight deadlines.