Business Analyst - Regional Logistics

About The Team

The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.

Job Description

1. Conduct analysis to identify bottlenecks and pain points using large amounts of data related to logistics operations and user behaviors.
2. Structure the identified challenges and develop solutions that balance trade-offs between efficiency, costs, and user experience.
3. Evaluate solutions quantitatively and qualitatively to drive data-based decision-making.
4. Translate solutions into scalable and pragmatic steps that allow for ground implementation.
5. Collaborate with local counterparts in each market to understand their unique business needs and constraints, iterate solutions, and overcome any implementation challenges.
6. Design and implement dashboards and data visualisations to monitor improvements.
7. Communicate insights and recommendations to stakeholders at various levels of the organisation, including senior leadership, to influence decision-making and drive change.

Requirements

1. Degree in STEM or other subjects with an analytical component with 3-5 years of working experience in a similar role.
2. Strong analytical and problem-solving skills; experience with SQL, Python, or any analytical tools is necessary to work with datasets to evaluate issues and trade-offs quantitatively.
3. Passionate about deep-diving into problems from first-principles; innate curiosity to understand the whys and hows.
4. Positive learning attitude, unafraid of embracing new problems and working with ambiguity.
5. Interest in building broad capabilities in strategy, operations, and data analytics in the e-commerce industry.
6. Self-motivated with strong ownership of work, proactive in finding better ways to get things done.
7. Strong communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.
8. Ability to thrive in a fluid, dynamic, and impact-focused environment.