Business Analyst (Digital Experience Plus DX+)

This position is recruiting for AvePoint Singapore

Requirements

Scope of Work

MOM is seeking 1 suitable candidate for a period of 12 months with options to extend up to 12 months for:

The provision of management, maintenance and support services of Digital Experience Plus (DX+).

Indicative period:
Base: 15 Sep 2024 to 14 Sep 2025 (12 months)
Option: 15 Sep 2025 to 14 Sep 2026 (12 months)

Roles and Responsibilities

Analyse Business Needs:

• Assess the Ministry of Manpower’s (MOM) needs, scope problems, and develop comprehensive business cases to address identified challenges.
• Perform user research, including interviews and surveys, to gather insights and map out user journeys.
• Identify pain points and opportunities for improvement in existing systems and processes.

Document and Evaluate Requirements:

• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with MOM’s objectives.
• Collaborate with MOM’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with MOM’s goals.

UX Design and Prototyping:

• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.
• Guide the outsourced vendor to ensure that solutions are user-centric and align with MOM’s digital transformation objectives.
• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.

Front-End Development:

• Demonstrated experience in front-end development, including building responsive and secure UI components with modern frameworks like Vue.js and integration with backend technologies.
• Collaborate with stakeholders and developers to ensure seamless integration between front-end and back-end systems.

QA & Testing:

• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.
• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.
• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.
• Oversee QA and testing processes to maintain quality and functionality.

Stakeholder Management and Communication:

• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.
• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.
• Work with MOM users to ensure smooth deployment and adoption of new solutions.

Business Analysis and Strategic Alignment:

• Refine and clarify business needs, define solution scopes, and develop business cases that align with MOM’s strategic objectives.
• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.
• Assess deployed solutions to ensure they meet the original business needs and objectives.

Knowledge and Skills

Educational Background:

Tertiary education in relevant fields is preferred.

Experience:

• Hands-on experience in at least one full project development lifecycle or project maintenance.
• Experience in front-end development, including working with Vue.js and integrating front-end with backend technologies.
• Experience in conducting user research, service journey mapping, and prototyping.
• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.
• Proficiency in using prototyping tools (e.g., Figma).

Technical Skills:

• Knowledge of modern front-end technology stacks, including the latest HTML, CSS, REST/JSON, JavaScript, TypeScript, and client-side, component-oriented frameworks, libraries, and best practices for web and native mobile development.
• Experience with digital experience analytics tools (e.g., Google Analytics), user experience metrics, and measurements.
• Experience with code repository services, issue tracking, and collaboration tools (e.g., GitLab).

Preferred Skills:

• Familiarity with government processes and internet-based IT projects.
• Up-to-date knowledge of product trends, best practices, and relevant technologies.

Analytical and Strategic Thinking:

• Strong analytical, conceptualization, and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.

Communication and Collaboration:

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

Summary of Role Requirements:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• No experience required for this role.
• Working rights required for this role.