Business Analyst (Deposit & Onboarding), Group Operations and Technology

Job Description - Business Analyst (Deposit & Onboarding), Group Operations and Technology (240001DJ)

We are seeking a Business Analyst (BA) with a primary focus on Deposit Products and Customer Onboarding. Our ideal candidate is proficient in both Assisted and Self-Service Onboarding channels, showcases deep understanding of branch operations, exhibits strong analytical skills, resilience, collaboration, and the ability to work independently.

Role Responsibilities

• Conduct an in-depth analysis of Business Stakeholder requirements, market trends, and best practices within the Onboarding and Deposit domain by leveraging your strong analytical skills and innovative mindset.
• Champion the design and execution of comprehensive end-to-end solutions based on business requirements. This involves understanding the entire customer journey, operational support, data flows, potential exception scenarios, and the end-to-end impact on all systems to ensure seamless operations.
• Offer strategic recommendations based on your analysis of business stakeholder needs, market trends, and industry insights. Compile Business Requirements Document (BRD) and Functional Specifications Document (FSD), aligning them with the IT roadmap for seamless implementation.
• Demonstrate extensive use of Agile development methods and practices to ensure maximum speed and efficiency.

Stakeholder Management & Project Collaboration

• Foster effective collaborations with IT teams and technical architects to ensure seamless solution delivery.

Operational Excellence & Adaptability

• Continually monitor business stakeholder needs and industry updates to stay informed about recent trends, regulatory changes, new technologies within the banking industry, and leverage them to improve our onboarding and deposit product services.
• Assist the Product Owner in reviewing User Acceptance Testing (UAT) test artifacts, helping to ensure a thorough assessment of the upstream and downstream impact of changes.

Qualifications

• Over 8 years of experience as a Business Analyst in the Deposit and Onboarding domains within the banking or financial services industry.
• Familiar with branch operations.
• In-depth understanding of Assisted and Self-Service Channels, deposit products, and customer onboarding processes.
• Strong analytical skills with the ability to collect, organize, and decode complex data.
• Knowledge of wealth products and financial planning would be advantageous.
• Exceptional verbal and written communication skills, with the ability to simplify complex ideas.
• Proactive problem-solving skills with a focus on devising innovative solutions.
• Proficient in using business analysis tools and project management software.

We welcome individuals who embody resilience, teamwork, and independence, and are eager to drive transformation within the banking industry. If this defines you, we invite you to apply. Let's work together to deliver world-class solutions.