Business Analyst

Main Role & Responsibilities
- Identify, track and manage the risks, assumptions, issues and dependencies for the overall IT programme.

- Coordinate activities among different projects and support the system integration between the Fourth-Party Logistics (4PL) managed system and WMS system with Telco.

- Ensure business processes documentation complies with audit requirements. Support audit activities by providing necessary evidence data for validation.

Work Plan & Budgeting:

- Work with relevant parties (Telco delivery teams, application vendors, internal users, etc.) to plan the application systems upgrading.

- Collate business requirements of stakeholders, including working with delivery teams for solution review submissions, ITQ/RFP submissions, and approval papers.

- Work with vendors to obtain the costings, including reviewing the cost reasonableness and justification.

Project Delivery:

• Work with relevant parties (delivery teams, vendors, telco ops teams, etc.) to perform installation, setup, testing and full-dress rehearsals of application systems for the commissioning of new change requests.
• Facilitate and participate in entity discussions to provide IT advice.
• Plan and track the required activities for IT readiness which include testing, deployment, and implementation.
• Track key performance indicators for projects such as timely project delivery, quality of systems delivered, user satisfaction of systems delivered, etc.
• Manage and report project development, maintenance and support activities.
• Support users in user acceptance testing (UAT) and perform system integration testing (SIT).
• Work with users and delivery teams to resolve IT issues and ensure timely resolution/implementation.
• Support activities for operation transition, business continuity planning (BCP), full dress rehearsal and system go-live.

Knowledge and Expertise Requirements:

- Bachelor Degree in Computing.

- Over 8 years of Dynamics NAV/LS Retail support experience.

- Strong understanding of Microsoft Dynamics NAV/Business Central.

- Experience in Warehousing Management System (WMS) is an advantage.

- Experience in Retail POS is an advantage.

- Excellent problem-solving skills (including troubleshooting in IT-related contexts).

- Excellent written/communication and interpersonal skills.

- Experience of working on full life cycle implementations across multiple versions of Dynamics.

- Able to lead and work with cross-functional teams.

- Candidates who can converse effectively with Mandarin-speaking clients are preferred.