Business Analyst

Our Employee Value Proposition

Advancing our People.

Advancing our World.

At CrimsonLogic, we put your Career and Well-being first.

We are committed to advancing your career through a full spectrum of professional Development programs with the support of a strong Total Rewards philosophy that focuses on your well-being.

We believe that by investing in each and every one of our employees’ professional and personal growth, we can collectively make a positive impact on the world as we strive for greatness together in a nurturing and inclusive workplace.

Role Purpose(s)

Below are the key purposes of the role:

• Liaising with customers to gather requirements
• Working with developers during development
• Supporting QA verification of the system
• Supporting users during the User Acceptance Testing (UAT)
• Providing level 3 assistance to the users

Key Accountabilities

• Actively collaborates with customers to understand and document business needs, goals, and requirements.
• Conducts requirement-gathering sessions through virtual meetings and direct consultations, ensuring alignment between user’s expectations and project deliverables.
• Provides ongoing support during the development cycle to address queries, refine requirements, and ensure alignment with project goals.
• For projects of a bigger scope, the employee assists the Quality Assurance (QA) team in validating that the developed products meet the defined requirements.
• For smaller-scale projects, the employee independently manages the Quality Assurance verification process for the product.
• Provides clarifications and support to ensure thorough testing and resolution of identified issues.
• Coordinates the UAT process by preparing test cases, supporting testing sessions, and ensuring that all users are equipped to validate the solution.
• Provides onsite support during UAT to address issues in real-time and assist users in navigating the product.
• Ensures timely resolution of complex production issues reported for the project by delivering Level-1 support, targeting to resolve issues within 5-10 days, minimizing downtime and maintaining customer satisfaction.
• Provides clarifications and support for the other projects on hand.

Key Job Competencies

• Resource must be able to support multiple projects at a time.
• Resource must possess/understand the organisational standards and all the deliverables (SRS, test scripts, user guides etc.) should be aligned to these standards.
• Resource must be result-oriented and should adhere to the project timelines for all the deliverables.
• Resource should possess interpersonal skills and must be able to work with teams across multiple locations (HQ-SG, SDC-India, SDC-KL).
• Organizational awareness
• Results oriented
• Interpersonal savvy
• Manages complexity

Education Requirements

• Degree in computer science engineering or related experience.

Working Experience Requirements

• 3+ years of experience as a BA.
• Ability to front customers.
• Ability to conduct demonstrations to users.
• Good documentation and communication skills.
• Ability to prepare mock-screens/wireframes.
• Preferably, experience in working with government agencies.

Skills Required

• Experience in requirements gathering.
• Experience in testing and preparation of test scripts.
• Experience in detailed documentation.
• Experience in drawing flow charts and process flows.
• Experience in building mock-ups/wireframes.

CrimsonLogic is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds and create an inclusive workplace for all employees to develop and build their career with us.