Business Analyst

Role Purpose

The purpose of the role is to liaison and bridge the gap between the customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solution is provided to the customer.

Do

1. Customer requirements gathering and engagement
   1. Interface and coordinate with client engagement partners to understand the RFP/RFI requirements.
   2. Detail out scope documents, functional & non-functional requirements, features, etc., ensuring all stated and unstated customer needs are captured.
   3. Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements.
   4. Engage and interact with internal teams - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely responses to RFP/RFIs.
   5. Understand and communicate the financial and operational impact of any changes.
   6. Conduct periodic cadence with customers to seek clarifications and feedback regarding the solution proposed for a particular RFP/RFI and instruct the delivery team to make necessary changes in the design.
   7. Empower the customers through demonstration and presentation of the proposed solution/prototype.
   8. Maintain relationships with customers to optimize business integration and lead generation.
   9. Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers.
2. Engage with the delivery team to ensure the right solution is proposed to the customer
   1. Conduct periodic cadence with the delivery team to:
      1. Provide them with customer feedback/inputs on the proposed solution.
      2. Review the test cases to check 100% coverage of customer requirements.

• Conduct root cause analysis to understand the proposed solution/demo/prototype before sharing it with the customer.

1. Deploy and facilitate new change requests to cater to customer needs and requirements.
2. Support QA team with periodic testing to ensure solutions meet the needs of businesses by providing timely inputs/feedback.
3. Conduct Integration Testing and User Acceptance Testing to validate implemented solutions and ensure a 100% success rate.

• Use data modeling practices to analyze findings and design, develop improvements, and changes.
• Ensure 100% utilization by studying systems capabilities and understanding business specifications.

1. Stitch the entire response/solution proposed to the RFP/RFI before it is presented to the customer.

1. Support Project Manager/Delivery Team in delivering the solution to the customer
   1. Define and plan project milestones, phases, and different elements involved in the project along with the principal consultant.
   2. Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans.

• Ensure Customer Satisfaction through quality deliverables on time.

1. Build domain expertise and contribute to the knowledge repository
   1. Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical.
   2. Write whitepapers/research papers, point of views, and share with the consulting community at large.

• Identify and create use cases for different projects/accounts that can be brought at Wipro level for business enhancements.

1. Conduct market research for content and development to provide the latest inputs into the projects, thereby ensuring customer delight.

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

• Internal
  • Pre-sales team: For solutioning for an RFP/client requirement.
  • Principal Consultants: Governance and to discuss and drive business requirements and growth.
  • Testing team/QA: For quality checks and continuous analysis to ensure seamless delivery.
  • Delivery team: For product solutioning and developing systems and processes.
  • Client partners/sales team: For any lead generation.
• External
  • Consulting Partners: Coordinating for consulting solutions and continuous support.
  • Customers: To provide them with the right solution and ensure customer satisfaction & engagement.

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/Skill
  • Domain/Industry Knowledge: Awareness and knowledge of broad economic, demographic, technological, and global trends in the IT industry - Expert
  • Leveraging Technology: Knowledge of current and upcoming technology (automation, tools, and systems) to build efficiencies and facilitate the process of providing solutions for problems and opportunities - Competent
  • Process Excellence: Execute projects with end-outcome and process focus, along with understanding of end-to-end delivery processes and its governance - Competent
  • Documentation and research orientation: Ability to articulate the requirements, apply & document them, and perform market/secondary research on the new upcoming areas of expertise - Expert

Competency Levels

• Foundation: Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
• Competent: Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
• Expert: Applies the competency in all situations and serves as a guide to others.
• Master: Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
  • Problem solving and decision making
  • Execution excellence and passion for results
  • Passion for results
  • Relationship Building
  • Teamwork
  • Managing complexity
  • Effective communication

Deliver