Browser Support Specialist (Up to $6000 + Benefits / 5 Days / Urgent)

Supporting web browsers technologies in Windows 10 and 11 operating systems.

Area of responsibility:

• Key point of contact in Asia for tier-3 browser related support for incident and service request.
• Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
• Create and update baseline settings documentation for all browsers across all platforms.
• Maintain Intune CSP and related policy configuration.
• Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
• Create and maintain Knowledge Base articles for the web browsers topics.
• Collaborate with Packaging Team for deployment of browser frontend technologies.
• Troubleshoot complex issues with vendors.

Technical requirements:

• Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc.) on Windows, MacOS and Linux operating systems.
• Good knowledge of Microsoft Endpoint Manager (MEM) with focus on Intune, including basic knowledge of Autopilot process.
• Good knowledge in MEM Windows applications fundamentals.
• Good knowledge in Microsoft registry.
• Good knowledge in Microsoft Entra and Azure Active Directory fundamentals.
• Intermediate scripting skills in Microsoft Powershell.

Skillset:

• Minimum 8 years of IT support experience with at least 2 years experience in tier-3 browser support.
• Good business writing skills in documentation drafting.
• Well versed in MEM, Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
• Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third party browser publishers’ KB articles and guides.
• An independent and dependable team player.

Education:

• Bachelor's Degree in Computer Science / Information Technology / Engineering or similar.
• Certification in related technologies, such as Microsoft 365 Certified Endpoint Administrator, is desired.