Branch Sales & Service Manager

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The purpose of the role is to:

• Maximize new business/acquisition/referral opportunities and deepen existing customer relationships to the specified service standards for the Personal Clients segment.

• Conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• Foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the branch manager/PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals.
• Participate in marketing and promotional activities for customer acquisition.
• Source and call on individual prospects.
• Provide quality, efficient after-sales services.
• Manage anti-attrition and retention of clients.
• Organize and conduct sales presentations to groups, clubs, associations, companies, and other organizations.
• Solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• Comply with all applicable money laundering prevention procedures and report any suspicious activity to the Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

• Strategy: Awareness and understanding of the Group's business strategy and model appropriate to the role.
• Business: Responsibilities related to the delivery of business and/or financial objectives.
• Processes: Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first/second line.
• People & Talent: Awareness and understanding of the Group's business strategy and model appropriate to the role.
• Risk Management: Responsibilities relating to identifying, assessing, monitoring, controlling, and mitigating risks to the Group.
• Governance: Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies), and oversight.
• Regulatory & Business Conduct: Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. Lead to achieve the outcomes set out in the Bank's Conduct Principles.

• Branch Manager, Business Manager, Product Manager, etc.

• RNF and CMFAS
• 1 year of relationship management and retail banking experience.

• Client Acquisition Experience.
• Account Management Experience.
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc).

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate.
• Are better together, we can be ourselves, be inclusive, and work collectively to build for the long term.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days).
• Flexible working options based around home and office locations.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform.
• A continuous learning culture to support your growth.
• Being part of an inclusive and values-driven organization.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Human Resources Services