Boutique Coffee Specialist (Nespresso Singapore)

POSITION SNAPSHOT

Location: Assigned Nespresso Boutique

Company: Nespresso Singapore

Full-time

2 years of experience

Position Summary

As our Boutique Coffee Specialist, you will act as our ambassador for Nespresso in the Boutique to welcome, advise, and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering.

A DAY IN THE LIFE AS A BOUTIQUE COFFEE SPECIALIST (Nespresso Singapore)

You will create a delightful customer experience for our customers by ensuring that the maintenance of the boutique appearance is in accordance with the company policy (well-ordered, correct equipment, properly presented), ensuring that the display cubicles are filled with capsules, machines, and accessories on a daily basis. You will welcome the Boutique clientele, identify their needs, and advise both prospects and Club members on Nespresso products and services. You will also need to initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products while maintaining a pro-active approach towards customers to maximize the sale of all Nespresso products presented in the Boutique (coffee, machines, and accessories). As the Coffee Specialist, you are part of the team to ensure boutique operations excellence is maintained, such as compliance with the correct opening/closing of the Boutique procedures and ensuring payments are made in order based on a defined procedure. You will contribute actively to achieve individual and boutique targets.

What Makes You Successful

• Excellent proficiency in English is essential.
• Experience in working with high-end/luxury/premium FMCG or retail brands would be an added advantage.
• Preferably with at least 2 years of experience in direct customer sales and/or 2 years of experience in supervising/coaching a team.
• Must have a strong work ethic, integrity, and total honesty (transparency and trust).
• Service-oriented.
• Passionate about constantly updating oneself with our Sales Guidance.
• Curious and able to generate creative ideas.
• Able to communicate complex messages in a simple way.
• Energized by tough challenges and is a team player.