Bloomberg Technical Support - Team Leader

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real-time financial information to more than 325,000 subscribers globally.

What’s the role?

Bloomberg Technical Support is responsible for deploying and supporting Bloomberg’s variety of products and services. This high-profile role requires experience across general technical areas pertaining to hardware, software and networking, in addition to experience with coordinating the implementation of technology solutions.

The Technical Support team is seeking a qualified individual to provide leadership and direction to the team in Singapore. You will possess a strong customer focus, passion for leadership, and high interest in technology. In addition, you have good attention to detail with excellent coaching and communication skills. You will work closely with a range of stakeholders to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs.

As a confident and well-organized communicator, you will also be responsible for handling key accounts, regularly liaising with market data and technology personnel, as well as telecommunication providers, service vendors, and partnering with a variety of internal stakeholders to ensure the highest quality of service to our customers.

You will work towards developing a collaborative team environment that fosters creativity and places a high value on providing quality customer service and technical support. Striving for excellence in both team productivity and customer happiness is at the heart of this position. You will be responsible for the hiring, onboarding, evaluation, and continued development of your team members.

We'll trust you to:

1. Maintain quality relationships with your team on both a group and individual level.
2. Ensure that your team's performance is on track to meet departmental goals across multiple metric categories such as productivity and quality.
3. Provide tailored coaching that improves individual productivity and performance.
4. Empower your team to innovate and challenge traditional thinking on how to best tackle clients' technical issues.
5. Establish strong global & interdepartmental relationships and strategies to make valuable contributions to the business.
6. Build and drive strategies for your team that align with the department and business goals in the region.
7. Be involved in recruiting, hiring, and identifying candidates with potential to be successful in the role.

You'll need to have:

1. Minimum 3 years of working experience in technical support or a similar role that engages with internal or external clients in a technical capacity.
2. Minimum 1 year of experience in leadership, mentoring, coaching or training.
3. Business proficiency and fluency in Mandarin to support Chinese-speaking clients.
4. Excellent written and verbal communication skills in English.
5. Demonstrated people management, project management, and change management skills.
6. Extraordinary level of customer service and a good understanding of our business.
7. Experience managing workflow or projects for our product and its technical area (software, connectivity, data, etc.).
8. Strong stakeholder management skills, including networking and communication skills.
9. Experience working in a global, team-oriented, and collaborative environment.
10. Ability to quickly prioritize and take appropriate actions in handling escalated cases.
11. Strong interest in learning Bloomberg products and their technical concepts and architecture.
12. Demonstrated continuous career growth within an organization.
13. Bachelor’s degree or degree-equivalent qualifications.

We'd love to see:

1. Experience and knowledge of our product implementation workflow including the installation, relocation, and removal of new Terminals, routers, and circuits.
2. Experience and knowledge in troubleshooting client issues related to Bloomberg software, hardware, SFTP, FIX, and API products.
3. Experience and knowledge of PC hardware, operating systems, and software suites.
4. Knowledge of networks with an understanding of but not limited to IP addressing, sub-netting, routing, and Secure File Transfer Protocol.

If this sounds like you:

Apply if you think we’re a good match. We’ll get in touch with you to let you know the next steps, but in the meantime feel free to browse this: http://www.bloomberg.com/professional