Beauty Advisor

Job description:

As a Beauty Advisor, you are the face of Sephora who inspires and helps our customers become the best version of themselves. You are encouraged to explore, create emotional connections, and help customers discover our amazing Beauty Selection.

You will shine here if you enjoy…

Driving Customer Experience

• Establishing a strong relationship with our customers through beauty knowledge sharing and excellent customer service.
• Advocating for Sephora Beauty Pass to help customers discover the benefits of our loyalty programme.
• Introducing customers to our eCommerce platform to increase conversion and repeated purchases.
• Meeting sales targets by understanding customers' needs, recommending and selling products and services to our customers in all categories such as makeup, skincare, fragrance, and hair care.

Beauty Excellence

• Assisting customers with product testing.
• Performing basic beauty services across all categories.

Operational Excellence

• Helping to make a beautiful first impression by keeping the store tidy, well-stocked, and ensuring our products are in good sellable conditions.
• Participating in inventory control to reduce loss, and ensure compliance with sampling policies.
• Operating the cashier functions in a professional and timely manner.

We would love to hear from you if you have…

• Passion for customer service and enjoy working with people.
• Knowledge about what’s new and trending in beauty.
• Prior experience working in retail or services industries (a plus!).
• Strong communication skills, ability to multitask, and comfortability with computer/store systems.
• Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise.
• Flexible availability to work shifts as per mall retail hours.

We offer:

• Attractive staff discount.
• Flexi Benefits.