Bartender

The Bartender is responsible for preparing beverages according to the organisation's recipes and procedures. He/She prepares and promotes menu-based standard beverages. Adheres to high standards for customer experience by continuously building rapport with customers and carries out daily operational tasks according to the staff roster and suggests areas for continuous improvement. He/She also takes initiatives to maintain food hygiene, health and safety standards.

Responsibilities:

• Prepare a variety of alcoholic and non-alcoholic beverages
• Maintain drinkware and beverage equipment needed for beverage preparation
• Operate Point of Sales (POS) Systems when managing beverage order
• Greet guests and address customers' queries on different types of beverages
• Recommend alcoholic and non-alcoholic beverages and food pairings to customers
• Upselling and promoting of beverages
• Build good rapport with customers to improve customers' experience
• Follow customer service standards
• Check customers’ identification and confirm it meets legal drinking age
• Follow the organisation's personal, food and beverage hygiene standards
• Execute opening, operating and closing of shifts
• Replenish inventory when supplies run low
• Assist in the creation of new beverage recipes

Requirements:

• Minimum 2 years experience bartending
• Excellent problem-solving and customer service skills
• Exceptional communication and interpersonal skills
• Ability to diffuse tense situations and resolve conflicts
• Willingness to work during peak hours, including nights, weekends, and holidays
• Decisiveness
• Ability to work in a fast-paced environment and carry boxes