Barista/Service Executive

Barista/Service Executive

Overview: The Barista/Service Executive ensures that all guests are happy and welcome during their visit by ensuring excellent service, communication, and product knowledge. The Barista/Service Executive assists with the running of the floor, the coffee bar, and ensures smooth operations. The Barista/Service Crew has a deep passion for coffees and service.

Duties & Responsibilities:

Operations:

• Preparation of high quality coffees and beverages
• Execute latte art
• Calibration of equipment
• Ensure every customer feels welcome to the place
• Provide excellent and friendly service to customers
• Ensure smooth and pleasant ordering experience
• Ensure accurate and professional delivery of food and beverages
• Ensure smooth and polite payment process
• Assist with packing and delivery orders
• Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction
• Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
• Ensure cleanliness and high hygiene standards of all service areas and equipment

Requirements:

• Excellent attitude and hardworking
• Very passionate about coffees, service, and food
• Motivated to want to delight and please all our different customers
• Attentive to details and meticulous to ensure smooth operations with minimal errors
• Good interpersonal skills so as to build good working relationships with colleagues and managers
• Good problem-solving skills to ensure continued operations in the face of challenges

Benefits:

• Annual Leave
• $300 medical claims per year
• Medical Hospitalisation/Work Injury Insurance
• Staff meal provided
• Bonus upon good performance
• Yearly Increment upon good performance