Barista

Responsibilities:

• Prepare a variety of coffee-based beverages and teas
• Simple service and food preparation
• Maintain drinkware and beverage equipment needed for beverage preparation
• Operate Point of Sales (POS) Systems when managing orders
• Address customers' queries on different types of beverages
• Recommend coffee-based beverages and teas to customers
• Build good rapport with customers to improve customers' experience
• Follow customer service standards
• Address customers' feedback
• Execute initiatives under customer loyalty strategies
• Follow the organisation's personal, food and beverage hygiene standards
• Follow the organisation's food waste management Standard Operating Procedures (SOPs)
• Follow the organisation's Workplace Safety and Health (WSH) policies and procedures
• Execute daily operational tasks according to staff roster
• Execute opening, operating and closing of shifts
• Manage stock inventory
• Carry out crisis response and recovery activities in accordance with business continuity policies
• Identify areas for personal development to improve work performance
• Share current work processes and procedures with supervisors during process improvement review
• Suggest areas for continuous improvement within work area
• Execute continuous improvement activities within work area
• Operate emerging technology and tools to improve work productivity
• Contribute ideas in new recipes

Requirements:

• At least 1 year of experience in specialty coffee and the coffee industry
• Infectious love of coffee and a high enthusiasm to share knowledge and skill
• Be a model barista, with excellent communication skills and customer service
• Excellent knowledge of FOH systems, ordering, and inventory
• Understand health and safety, and basic food hygiene practices
• Focused perspective on what a high-functioning coffee bar looks like and how to execute
• Detail-oriented, punctual, and well-disciplined
• Able to work evenings, weekends, and holidays