Bank Customer Service Manager x 2 (Call Centre / Up to $5000)

Bank Customer Service Manager x 2 (Call Centre / Up to $5000)

Singapore | Posted: Jan 08, 2025

Responsibilities:

• Handle inbound calls addressing enquiries relating to the bank's retail banking products.
• Provide sound knowledge of products including personal and corporate accounts, loans, deposits, and cards.
• Provide first call resolutions and maintain a high service level.
• Provide feedback to further enhance existing processes to improve the customer experience.

Requirements:

• Min. Diploma or Degree in any discipline.
• Able to commit 40 working hours in a week including weekends and public holidays (5-days work week with 2 off days).
• Open to work staggered shift hours.
• Good interpersonal skills and comfortable with call centre environment (Focus on productivity and service quality).

Additional Information:

• Shortlisted candidates will be offered a 12 months direct contract.
• Salary will commensurate with qualification, experience, and position offered (either AM level or Manager).

To apply, kindly send your updated resume via email to: celinetan@recruitexpress.com.sg

CEI Registration: R1104662
EA Licence No.: 99C4599
EA Personnel Name: Celine Tan Si Ling