AVP, Product Owner, Group Retail

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed.

About the Department

We are building and expanding the best digital bank in ASEAN. Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.

TMRW (pronounced as “tomorrow”) empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances.

Job Responsibilities

• Work collaboratively with Digital Platform Lead and Function Lead for end-to-end implementation of digital platform capabilities for TMRW across the region.
• Serve as a key point of contact – Creating and maintaining cross-departmental relationship from users, service provider, technology, and operations team for the Digital Platform capabilities implementation for the bank.
• Assist in the development of the overall Digital Platform strategy for TMRW.
• Assist Function Lead in leading and managing end-to-end lifecycle of the project / CR from preparing business case, finalize requirements gathering, approvals, estimation, and coordination with technology teams and business users.
• Help define the key performance SLAs for the service provider to successfully deliver the digital serve ambitions for TMRW.
• Conduct customer and staff immersions – Synthesize staff and customer insights.
• Design, develop and implement new journeys for the respective domains.
• Identify new use case and improvements within the journey.
• Collaborate with Analytics / Customer Experience teams to assess performance of customer journeys in each domain, and to suggest improvement opportunities.
• Articulate requirements by ensuring compliance with user story format and maintaining high quality.
• Responsible for ensuring that any new journeys and flows planned within each respective domain is aligned across different countries.
• Driving the continuous improvement of digital platform capabilities.
• Gather insights from various sources, including market trends, customer feedback, and internal analytics.
• Provide actionable insights that inform and support strategic decision-making processes.

Job Requirements

Bachelor’s Degree
PMP, Design thinking/ LEAN methodology, Agile certifications preferred
5 – 10 years of experience
Performing the role of a business lead/ product owner in driving digital capabilities implementation for GR TMRW.
Strong understanding of agile methodologies and backlog management and proficiency in using product management tools (e.g., JIRA, Confluence).
Strong understanding of digital service interactions models and possible use cases of deployment.
Good understanding of the consumer banking landscape in terms of products, functional teams, services, and typical banking applications.
Strong understanding of design thinking/ human centered design methodology and experience in using it in project implementation.
Experience in customer immersions, journey mapping and design.
Must demonstrate strong analytical, problem solving, communication and creative skills.

Apply now and make a difference.