AVP, Product Designer, Institutional Banking Group, Group Design

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

What you'll be doing

You'll spend most of your time trying to simplify very complex products and ideas. It may be an uphill battle, but it's worth it. If you succeed, your designs will be experienced by millions and solve real-life problems. We say that, if you can work in a bank, you can work anywhere. Don't worry, we're a nice bunch of people. Around here, we go out of our way to help one another.

Here's what your week might look like

1. You'll spend time with team and product owners. Together you'll try to understand the business goals of your project and, more often than not, meet the stakeholders to redefine the problem statement. You'll uncover pain points and translate insights into tangible designs that address customer needs.
2. Once you know where you're going, it's time to tackle the behemoth tech systems and legal restrictions of a bank. Your product owners will become your best friend. You'll message the tech lead more than your parents. You'll get a crash course in finance law.
3. We do respect the privacy of people with headphones-on, trying to avoid eye contact. So you'll have the time to actually produce work you're proud of.
4. We want to hire people who have opinions, believe in their ideas and are willing to fight for them. But we also want people who can recognise when a better argument or solution is put before them. All of us participate in user testing, and so will you.
5. Like we said, producing good work is not good enough if it doesn't get built. We love you, Dribble/Behance. It's not you, it's us. You will meet stakeholders from different departments and articulate your ideas so clearly that you'll become an honorary Toastmaster.
6. To prepare for those meetings you'll need to check the latest relevant data.
7. Before you know it, it will be Friday and time for team dinner, drinks or Creative Day (we do something fun and creative together once a month).

Here are the experience and skills we'd love you to have

1. You can navigate ambiguity and turn them into opportunities.
2. You have strong design sense and continuously improve your craft to become a world-class designer.
3. You have 5-8 years of working in a corporate environment with good understanding of the SME/Corporate industries.
4. You have experience engaging different stakeholders from different units.
5. You can brainstorm the next big thing one moment and still tweak pixels right before launch.
6. You have the ability to prioritise (you don't focus on illustrations if the UX looks like a love child between Frankenstein and Krusty the Clown).
7. You work smart independently and are ready to improve processes with a growth mindset.
8. You are tenacious and constantly challenge status quo.
9. You have enough curiosity to stay savvy about industry and UX trends.
10. You have confidence in your ideas and the ability to communicate them clearly.
11. You follow through-when built, your designs actually look and work like they should. You monitor products after launch and are ready to suggest improvements.
12. You have a burning desire to make things better and don't accept non-answers like "that's just the way it has always been".
13. Experience in solving complex problems and the storytelling to make the solution real.
14. Mastery with all design, presentation and video tools/software so that shaping ideas is effortless.
15. Experience in running workshops for design sprints with cross functional teams.
16. Experience in running user research like user interviews to synthesising findings so you can extract meaningful insights and patterns for your design solutions.

Bonus points

1. You actively contribute to the UX community.
2. You're kind of a behavioural science geek.
3. You have personal pet projects you work on for fun in your free time.

Your team and career

This role sits within the team supporting Institutional Banking Group design, one of the business support pillars in Group Design, and is based in Singapore. This is a regional group-level role, which means you will work with Corporate banking (Institutional Banking Group) across multiple markets.

You will focus largely on Corporate banking journeys for employee, where they support business banking platforms on a global scale. The team will drive projects from start to finish and you will drive best-in-class products and services in these platforms. You will report to the Team Lead for Institutional Banking Design with the potential to grow a team.

You will be working closely with stakeholders and fellow designers within DBS Institutional Banking Group (IBG). The things you design will meet the needs of a range of customers from small sole-proprietorships to large global institutions with different departments and army of staff of varying levels with different needs.

Depending on your career aspirations, you can continue to grow by pursuing perfection in your craft as an individual contributor or take on managerial responsibilities as a design manager.

About DBS

DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Greater China, Southeast Asia and South Asia. We have received a slew of global accolades including Best Bank in the World - BBIW (Global Finance) and Global Bank of the Year (The Banker) in 2022.

So, what's next?

Our new vision is to become the Best Bank for a Better World. This is a vision that builds on BBIW, while capturing our desire to continuously improve and create something bigger than ourselves.

Connect with us

https://www.dbs.com/design/

https://www.instagram.com/dbsuxd/