AVP, Portfolio Product Manager, Cross-border Transfers, Consumer Banking Group | Singapore, SG

Business Function:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Job Purpose
The incumbent is responsible for enabling the strategic growth agenda and tracking performance across the consumer cross-border transfers business. This person will be driving and reporting performance across products, segments, and geographies; understand cross-border customer behaviours, monitoring competitor landscape, pricing and traction; as well as driving strategic analysis to identify opportunities and facilitate key business decisions. The role also involves working with business analyst, finance and other partners to ensure that data and metrics are tracked regionally across all DBS markets.

Responsibilities:

Data-Driven Strategy & Financial Modelling

• Develop data-backed business cases and ROI models to guide product decisions and market strategies
• Evaluate profitability and performance across countries, corridors, and initiatives, recommending improvements where needed
• Partner with analytics and finance teams to define and track key financial metrics (revenue, margin, volume, etc.)

• Analyse customer behaviour, needs, and pain points through research, journey mapping, and immersion
• Benchmark against competitors by tracking pricing, flows, and innovations in the cross-border payments landscape
• Identify trends and emerging opportunities to improve product-market fit and elevate customer experience

• Track key business metrics and performance trends, delivering actionable insights to senior management and stakeholders
• Develop and automate dashboards and MIS tools in partnership with Finance and Analytics
• Provide monthly and real-time reporting for performance management across the cross-border transfer business

• Drive end-to-end delivery of initiatives across markets-managing requirements, user stories, testing, marketing, and roll-out
• Work cross-functionally with design, tech, and marketing teams to enhance customer experience and product performance
• Collaborate with country teams to drive volume and revenue growth and achieve business targets

• Bachelor's Degree with 5 to 8 years of experience in Product, Finance and/or Portfolio management of payments related and/or data analytics
• Possesses good understanding of the transactional banking landscape, cross-border payment products and the relevant competition, as well as the alternate products
• Able to manage P/L as well as revenue and cost drivers for transactional payment
• Proficiency in at least two of the following: Data analytics, Market analysis, Quantitative & Qualitative research, UX / UI, and/or Marketing
• Naturally inquisitive with a knack for problem solving.
• A self-starter and collaborator that flourishes in a fast-paced, ever-changing, and deadline-driven environment.