Asst Manager, Customer Service

Main Responsibilities:

• Collaborate with customers, peers, and vendors to ensure smooth daily operations.
• Supervise the Customer Service Team, mentoring members to enhance overall performance.
• Monitor and achieve customer KPIs and initiatives
• Understand and perform trade and customs-related processes.
• Lead strategic cross-functional projects aimed at enhancing freight and warehousing processes, as well as digitalisation and workflow improvement initiatives.
• Stay updated on regulatory requirements for trade and logistics by liaising with Singapore Customs and officers.
• Monitor and evaluate invoicing processes to optimise efficiency and accuracy in Accounts Receivables and Accounts Payable.

Requirements:

• Bachelor's degree or equivalent qualification in a relevant field.
• Minimum of 5 years of experience in shipping, freight forwarding, or supply chain management, at least 2 years in people management
• Proven leadership experience with the ability to inspire and motivate team members.
• Strong analytical skills with a focus on problem-solving and process optimisation.
• Excellent communication skills
• Proficiency in MS Office applications and willingness to learn new technologies.