Associate, Product

Product Support

• Assist in managing product roadmaps and delivery schedules under the guidance of senior leaders.
• Track development progress, ensure timely updates, and communicate milestones to stakeholders.
• Support bespoke software development, including enhancements, testing, and ongoing maintenance.
• Assist in the development, launch, and post-launch monitoring.

Research & Analysis

• Analyze data such as user adoption, performance metrics, and user feedback to provide actionable insights for product improvements.
• Support problem resolution and provide technical assistance for system applications.
• Conduct research on tools, trends, and frameworks to enhance IT Operations products.

Collaboration & Communication

• Work closely with internal IT teams and business partners to gather, document, and test change requests for ITSM and operations products.
• Ensure alignment between cross-functional teams and overall product goals.
• Facilitate clear communication to bridge technical teams and stakeholders.

Technical Experience

• Support the development and integration of tools that interface with IT systems, monitoring platforms, and automation frameworks.
• Collaborate with technical teams to troubleshoot, test, and improve product functionality.

Documentation & Reporting

• Create and maintain product documentation, including presentations, reports, training guides, and technical specifications.
• Track and report on KPIs to monitor product performance and outcomes.
• Prepare materials for stakeholder updates, ensuring clarity and actionable insights.

• Bachelor’s degree in Information Technology or a related field.
• Minimum of 1-2 years of related work experience in Product Analysis, Product Executive, Business Analysis, or Project Management roles, particularly in software development projects.
• Familiarity with Project Management Tools such as ClickUp, Asana, or similar platforms, ITSM platforms (e.g., ServiceNow), monitoring tools, and integration frameworks; Design and Collaboration Tools such as Figma, Diagram, or similar platforms.