Associate Director / Senior Associate Director (HR Systems)

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward to an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

Job Description

The candidate will be responsible for leading a team for project delivery and application support related to the HR and Payroll business domain. He/she will need to work closely with the user community, external vendors, and other stakeholders to achieve this. The Candidate’s responsibilities are as follows:

1. Lead the IT team in supporting and managing IT solutions for the Office of Human Resources (OHR) business unit, such as SAP SuccessFactors system covering Employee Central, Recruiting, Onboarding/Offboarding, Performance & Goals, Succession & Development, Compensation & Learning modules, including the EC Payroll System under the Office of Finance (OFN) business unit.
2. Oversee and manage team resources (including vendor and augment staff) to ensure that the team can cope with work demands while getting the right resources for the right tasks.
3. Understand the business domain, review user requirements, vendor proposals, assess technical solutions, and ensure selected solutions meet architecture, scalability, security requirements and compliance. Provide support on technical matters during implementation to ensure timely project rollout.
4. Perform the role of Solution Architect for OHR systems, ensuring that implemented solutions are secure, interoperable, and extensible.

Duties and Responsibilities

Stakeholder Management
• Manage and work with stakeholders to plan and execute HR projects.
• Ensure strategies are aligned with business objectives at the University level.

Solution Design (IT)
• Work with network, systems, and security teams to develop and formalize the NUS IT architecture.
• Own and refine the architecture according to new developments and demands.

Programme / Project Management
• Account for the successful delivery of programmes/projects.
• Manage delivery of programmes/projects to ensure targets are met, including conducting user requirement analysis, participating in solution design, planning and executing testing, and deploying solutions to ‘live’.
• Create and/or review project artefacts and deliverables to ensure quality and compliance with NUS guidelines and policies.
• Manage procurement, including preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, and contract management.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors to ensure successful delivery of products and/or services in accordance with contracts.
• Manage project team to optimize manpower resources while maintaining healthy team morale.

Maintenance and Support
• Account for the overall successful provision of ongoing application maintenance and support to ensure SLAs are met.
• Oversee and/or provide maintenance and support of applications, including delivery of enhancements and bug fixes, managing service requests, and troubleshooting problems.
• Create, update, and/or review systems artefacts and deliverables to ensure quality and compliance with NUS guidelines and policies.
• Perform systems and data analysis, including analyzing existing system/program logic difficulties and revising the logic and procedures as necessary.
• Handle audit queries and ensure audit and security compliance are met.
• Liaise closely with business users and build good rapport.
• Work closely with business users in annual IT project planning and enhancement prioritization.
• Liaise closely with vendors to ensure successful provision of support and maintenance in accordance with contracts.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent
• At least 15 years within IT industry, including 7 years in a technical role, and 7+ years’ experience in project management.
• At least 10 years in managing IT team providing support and/or vendor management.
• In-depth knowledge of SAP SuccessFactors modules EC/RCM/ONB/S&D/PMGM/CMP.
• Knowledge in OpenText Extended ECM (Enterprise Content Management) will be an added advantage.
• At least 3 years in planning, project managing, and executing SAP SuccessFactors projects.
• Good technical knowledge in SAP ABAP would be an advantage.
• Familiarity with HR business domains.
• Strong technical background to coordinate with technical teams to solve complex requirements and integration issues.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely.
• Strong oral, written, and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users, and vendors.
• Must be a self-starter and able to work independently with minimum supervision.
• Must be a good team player, proactive in nature, fast learner, highly organized, and maintain a positive attitude.
• Certification in PMP or CITPM will be an added advantage.
• Experience in Higher Education industry is a bonus.