Associate Director, Programme Execution

Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.

The individual will have responsibility for the execution of large program of initiatives and ensure the successful delivery across the program lifecycle.

RESPONSIBILITIES

The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution.

Strategy

1. Drive Global Implementation Strategy and actively participate in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementation team.
2. Lead the development of frameworks and/or redesigning of processes, systems and operating models.
3. Drive focused client sessions with Sales, Coverage, Product and other partners to position overall propositions.
4. Conceptualise & execute programme to deliver delightful end to end user experience.
5. Perform the role of a business analyst or data analyst to ensure the business requirements and deliverables are aligned to business priorities.
6. Thoroughly understand beyond banking needs of the business owners, across industries - utilising data to develop ambitious solutions to address their pain points.

Key Responsibilities

Business

1. Partner with the cash and trade teams to ensure superior financial performance through delivering the Implementation initiatives.
2. Focus on clients and growth, and drive cross bank collaboration.
3. Lead and oversee the coordination of program level milestones and adherence to Standard Chartered standards and governance mechanisms.
4. Structured and critical thinking to ensure that the program is set up professionally, operating efficiently and driven to manage outcomes.
5. Drive proactive management of issues and risks – working closely with business partners and recognising the overall program level risks and identifying mitigation action plans.
6. View projects through the lens of scaling on a global level by utilising tools and processes.
7. Establish engagement cadence with stakeholders to ensure that they are informed and part of the decision-making process (where required).
8. Support prioritisation by assessing the business/client impact.
9. Proactive engagement with business partners including technology partners to support end-to-end project initiation.
10. Manage risks, issues, interdependencies and coordination across programmes to ensure that information relating to programmes deliverables, risk and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated.
11. Maintain the project document library including submitted papers and meeting minutes of various governance forums.

Processes

1. Provide analytical insights into implementation to identify bottle necks and work with stakeholders towards easing them.
2. Collaborate with key partners to foster a more holistic and efficient approach towards providing a better client digital experience.
3. Elicit and understand business requirements and identify data requirements, where applicable.
4. Perform business, system, and data analysis to understand the current state and to identify the impacts that digitalisation will introduce.
5. Manage and co-ordinate dependencies across all projects/initiatives within TB Implementations.
6. Ensure all analysis, design, and change management artefacts produced by the team meet the required quality standards.
7. Lead all the roll-out activities, including training and communications.
8. Support the core Implementation system migration and enhancement agenda.
9. Enhance the quality of client outcomes through monitoring adoption of Project Management principles (PM) for client implementations.
10. Increase collaboration with the stakeholders (Products, Sales, Tech, DCDA, Service, Coverage, Operations) to foster implementation efficiency.
11. Measuring business performance & risk using existing data analytics toolkit.
12. Provide support to business stakeholders in identifying data trends, patterns and insights on our customers and business operations.
13. Excellent analytical skills; comfortable working with large data sets and presenting findings that tell a clear, insightful and compelling story.
14. Drive enhancement work related to data analytics.

People & Talent

1. Embrace and promote a data driven culture.
2. Contributes to newsletter content, industry award materials.
3. Demonstrates willingness to learn process improvement skills, technical competencies, effective communication.
4. Actively participates in continuous learning and development.
5. Demonstrates willingness to be brave and speak out.

Risk Management

1. Ensure program is closely aligned with the Risk & Control framework.
2. Adherence to all local regulatory, legal and compliance requirements.
3. Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable).
4. Properly adhere to all implementation governance controls.
5. Proactive risk management; includes delivery and operational risks.

Governance

1. Complies with data management framework for implementation system.
2. Adherence to all local regulatory, legal and compliance requirements.
3. Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable).
4. Properly execute implementation governance controls.

Regulatory & Business Conduct

1. Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines/policies and procedures (e.g., electronic banking, technology, ESG, etc.).
2. Keep abreast with changing regulatory requirements and ensure this is reflected in all tooling and collaterals.
3. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
4. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
5. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

1. Sales teams
2. Product teams
3. Relationship Managers
4. Client Managers
5. Service teams
6. Other Implementation team (country)
7. Operational teams (CM, GBS, etc.)
8. Technology delivery teams (PSS, etc.)
9. Supply Chain
10. Channel teams

External

1. Client Senior Stakeholders (all segments)
2. Third Party Providers

Skills and Experience

Our Ideal Candidate

• 4 plus years experience in program, project management in a bank of any other industry.
• Demonstrated experience in understanding and applying risk and controls.
• A passion for emerging technologies and cash management and trade finance trends.
• Self-motivated, confident individual with excellent communication and presentation skills.
• Ability to work under strict timelines.
• Be a dynamic team player with a collaborative working style.
• Out of the box creative thinking and solutioning.
• Able to take ownership of issues/tasks and drive to completion.
• Strong stakeholder management skills with experience in managing various stakeholder groups and can effectively collaborate with colleagues at all levels.
• Strong problem solving/analytical skills.
• Knowledge of cash management and trade finance products and electronic channels (highly advantageous).
• Prior client implementation experience (highly advantageous).
• Provide data analytics support to the function & expert in excel and powerpoint.
• Drive communications, broadcast and uplift function.
• Drive continuous improvement across regions globally that deliver against end-to-end client experience.
• Drive enhancement work related to data analytics.
• Support programmes including platform migration and integration.
• Support the risk and control function to instil strong governance structure within the function.

Role Specific Technical Competencies

• Application Programming Interfaces (API).
• Client Experience, Behaviours and Preferences.
• Operational Risk.
• Change / Project Management.
• System and Technology Integration.
• Communication & Presentation Skills.
• Stakeholder Management.
• Strategic Thinking.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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