Associate Director, Consulting

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Your work will include:

• Gathering and analyzing hard data related to workplace trends, employee engagement, and organizational effectiveness, process optimization.
• Gathering and analyzing soft data through leadership interviews, focus groups, and workshops.
• Synthesizing the data you have collected, documenting your analysis, formulating hypotheses, and developing robust options for peer review for eventual submission to the client.
• Documenting your analysis clearly and concisely (typically in PowerPoint-style reports).
• Presenting and defending your analysis to the client and facilitating decision-making.

To accomplish this work you will need to have:

• Comfort in joining and being part of a dynamic team.
• Experience of working in a multi-disciplinary and multi-cultural environment.
• Interest in the physical, cultural, and sociological aspects of the work environment and employee experience.
• Confidence in your ability to analyze client challenges and propose robustly reasoned options.

Excellent communication skills across the spectrum of:

• Verbal English.
• Written English.
• Graphic communications skills (esp.: PowerPoint).
• Good quantitative analysis skills (esp. Excel).
• Good creative skills.

Good human-centered design skills, including:

• Developing workshops.
• Comfort facilitating workshops.
• Comfort presenting to large groups.
• Comfort discussing matters with senior leaders.
• Developing personas, user journeys, service blueprints.
• Reasonable programme management skills.
• Good team-player skills.
• Enjoy contributing to team initiatives such as knowledge-sharing.

Your academic achievements may encompass:

• Business, Finance, or Economics.
• Architecture, Interior Design, or another creative discipline.
• Psychology, Sociology, Organizational Development.
• Another higher-level qualification if you think there is a good fit and a strong alignment with your interests.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

About JLL:

• We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.
• Our core values of teamwork, ethics, and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
• Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.