Associate DC Service Ops Engineer

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Associate DC Service Ops Engineer

Apply remote type On-site Working locations Kallang, Singapore time type Full time posted on Posted Yesterday job requisition id R-128137

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

DC Service Operations Engineer is responsible for providing consistent, seamless and uninterruptible service. Collaborate with the Data Center Management and staff to ensure the operation service support meets and exceeds customer expectations for short and long-term program direction. This includes DC proactive engineering and facilities management practices for maintenance, vendor relations/management, incident and problem management, capacity forecasting, monitoring and reporting.

Act as the Primary focal point for DC Service Operations in support of customer’s operational environment on a medium to large contract. Lead DC Ops team according to defined scope of services, statements of works. Demonstrate strong, effective, resourceful experience in providing operational support to Co-location customers. Ensure continuous and effective services are provided based on the contract terms and conditions. Implement customer satisfaction programs to ensure services are on a continuous improvement plan to reduce cycle time, eliminate defects, and improve time to delivery. Ensure service delivery achieves customer satisfaction, contract costs, and service level agreements.

What you'll be doing

Key Responsibilities:

• Handle daily Service Operation work like Cross connect and Remote Hand support and reporting from Data center.
• Provide Co-location delivery support for customer DC projects.
• Handle site Customer visits, coordinate vendor installations, and cabinet placements in the Data Center.
• Provide an efficient and effective fault resolution service and second line Data Centre support service to the company, escalating upward when appropriate, to ensure management and resolution of all faults in the Data Centre environment.
• Demonstrate good leadership leading the outsource operations team managing DC service operations.
• Show continuous effort to improve operations, reduce turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Effectively track and ensure timely issue resolution.
• Communicate effectively with all levels of customers, including senior management.
• Provide timely and efficient management reporting on the status of performance metrics and outages, offering recommendations for improvement as needed.
• Establish and grow collaborative relationships with peers and other division groups.
• Maintain outsource vendor Operational Service Level metrics including service quality, timeliness, resources, and customer satisfaction.

Knowledge, Skills and Attributes:

• Minimum Diploma/ Degree in related discipline with 3-5 years of relevant experience.
• In-depth understanding of Data Center mission critical Operations and Environment management.
• Enthusiasm and energy to continuously seek new initiatives and ways to improve operations' efficiencies and services to customers.
• Strong analytical skills for troubleshooting faults reported by customers.
• Ability to work independently and as a team player in a fast-paced environment.

#GlobalDataCentersCareers

Workplace type: On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.