Associate, Customer Service (Changi North Way)

Descriptions:

1. Receiving job orders and preparing all documents required for submission based on the job information and requirements provided by the customer.
2. Updating and entering all information in the Warehouse Management System (WMS).
3. Ensuring all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and escalating to their immediate Superior for assistance if unable to resolve the issues.
4. Export process: warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
5. Import process: clearance from terminal, warehouse receiving, consolidating delivery onboard vessel.
6. Communicating with inter offices, customers, warehouse, carriers, transporters, and 3rd party vendors.
7. Ensuring daily, weekly, and monthly reports are up-to-date and provided to the Department Head on a timely basis.
8. Communicating discrepancies/issues to team supervisor/manager when necessary.
9. Assisting direct superior with any special projects assigned and providing backup to other CS team when necessary.
10. Making sure that workplace safety rules and DSV Policy are being followed.
11. Ensuring all customers' standard operating procedures are followed and updated.
12. Performing Data Entry, Job Creation, Billing, General Administrative, or any Ad-hoc duties/tasks assigned.