Associate, Consumer Fraud Risk Operations

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

As the Associate, Consumer Fraud Risk Operations, you will independently work on real-time risk engine optimization initiatives to enhance merchant transaction success rates and reduce merchants’ risk levels globally. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working towards understanding industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be one of the key stakeholders to improve our merchants’ risk performance.

Responsibilities:

1. Optimize risk engine rules based on assessment of Airwallex’s merchant fraud & dispute patterns and commercial feedback;
2. Partner with cross-functional teams to monitor risk engine performance and continue to enhance rules’ efficiency and accuracy;
3. Support merchant new product launches or sale events by providing best-in-class risk support;
4. Work with merchants on fraud or chargeback solutions and leverage the knowledge to provide guidance towards risk performance improvement plans;
5. Provide suggestions on current real-time risk control products, policies, and processes to improve risk prevention and operational effectiveness;
6. Envision and present AWX real-time risk solutions to internal and external partners to build up AWX’s risk brand.

Qualifications:

1. At least 3-5 years of experience in a fraud risk function with experience in the payment industry or gaming industry;
2. Fluent in English and Mandarin;
3. Strong data mindset and analytical skills where SQL is a must and Python is preferred;
4. Deep understanding of real-time risk controls and strong ability to identify risk and remediation actions;
5. Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking;
6. Strong project management skills for improving rules, models, and products;
7. Ability to work independently in a fast-paced and rapidly changing environment;
8. Skills to communicate key risk indicators with non-risk colleagues are essential;
9. Willingness to shift to support merchant sale events is preferred.

Equal Opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence, and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.