Assistant Vice President, ITID Client Services - Digital Business Services

Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, ITID Client Services.

Principal Responsibilities

1. Provide technical and consultancy support to the trading floor users which include desktop support, incident/problem/inventory management, hardware/software installation, troubleshooting and hardware break/fix
2. Proactively respond to changing business demands and meet new requirements
3. Coordinates and implement major system changes or project initiatives critical application/security patches in response to cybersecurity requirement
4. Redirect requests to other IT groups who are responsible for specific services and serve as liaison for the users, application groups and service provider to ensure high quality of support is being provided in an end to end manner
5. Communicate effectively with business users regarding strategic provision of all technology support services
6. Review metrics and KPI to understand volumes, drivers and projected growth. Explain variances, address performance lapses, and propose target adjustments
7. Ensure standard processes are adhered (e.g., problem/incident management, release management, change management and configuration management)
8. Carry out ad-hoc tasks assigned by the Line Manager

Requirements

1. The preferred candidate should come with the following competences
2. Certification in Computer Science or related field
3. Minimum of 5 years’ IT experience in trading floor support environment
4. Sound support knowledge and hands-on experience on the below:
   • Hardware (Dell/HP/Lenovo)
   • Operating Systems (Windows 10/11, Active Directory)
   • Office Automation (Office365, Outlook, Excel Macros)
   • Virtual Desktop (Citrix, Think Clients)
   • Mobile Devices (iOS, Android, Microsoft Intune, MS Authenticator)
   • Collaboration Tools (Cisco/Zoom/Logi Rally VC equipment, MS Team, Zoom, Symphony, BT Dealerboards)
   • Intermediate networking knowledge and support
5. Market Data knowledge (Bloomberg, Eikon, EBS)
6. Able to work shift hours, phone standby after office hours, and work under pressure
7. Excellent communication skills both spoken and written

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.